Adolescent Crisis Care Counselor – Residential

Talbert House; Cincinnati (OH); Hybrid; USD 25,000 - 29,000; Full time

Job summary

Talbert House in Cincinnati, OH is seeking a Therapeutic Support Specialist to supervise and engage clients in a safe, therapeutic environment within our Engagement Center and Crisis Stabilization programs.

The role focuses on crisis de-escalation, trauma-informed care, and accurate documentation while collaborating with a multidisciplinary team to support behavioral health services.

Qualifications

• High School diploma or GED required.
• Prior experience in Behavioral Health or client care preferred.
• Effective verbal and written communication skills.
• Basic data management for record keeping purposes.

Responsibilities

• Actively supervise and engage with clients to create a safe and therapeutic environment
• Utilize approved techniques to maintain safety of clients and staff including crisis de-escalation
• Promote healthy and professional relationships with and between clients
• Help clients learn to make appropriate decisions
• Maintain awareness of any special behavior plans for clients
• Help plan, implement and support both therapeutic and educational activities
• Utilize a trauma informed approach when dealing with clients and families
• Maintain health and safety standards within the facility
• Complete accurate and timely documentation utilizing shift reports
• Respond to emergencies or incidents through approved practices and protocols
• Operate vehicle to transport clients as required
• Other duties as assigned

Skills

Verbal and written communication

Problem solving

Data management basics

Crisis intervention / crisis mgmt

Driving

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Therapeutic Support Specialist - Adolescent Residential (2nd)

Full Time Support Services 246 BONHAM RD, Cincinnati, OH, US

30+ days ago Requisition ID: 1729

Salary Range: $20.00 To $24.00 Hourly

Make a Difference in the Lives of Youth

Talbert House is seeking compassionate, dependable, and dedicated Therapeutic Support Specialists (TSS) to join our Youth Residential care team on our new Child Wellness Campus. In this role, you will provide direct care, supervision, and support to youth in a structured residential treatment environment. You will play a critical role in helping young people build healthy coping skills, develop positive relationships, and achieve personal growth while ensuring a safe and supportive living environment. This position is ideal for individuals who are passionate about working with children and adolescents, thrive in a team-oriented setting, and want to make a meaningful impact on the lives of youth and families.

What You'll Do

As a Therapeutic Support Specialist, you will:

• Provide active supervision and support to youth in a residential treatment setting.
• Foster a safe, structured, and therapeutic environment that promotes emotional and behavioral growth.
• Utilize trauma-informed and strength-based approaches when interacting with youth and families.
• Support youth in developing healthy decision-making, communication, and coping skills.
• Build positive, professional relationships while serving as a consistent and supportive role model.
• Assist with implementing individualized treatment goals, behavior support plans, and daily routines.
• Facilitate and participate in therapeutic, recreational, educational, and life-skills activities.
• Utilize approved crisis intervention and de-escalation techniques to maintain safety.
• Monitor and maintain health, safety, and cleanliness standards throughout the facility.
• Complete accurate and timely documentation, including shift reports and incident reporting.
• Respond appropriately to emergencies and critical incidents according to agency policies and procedures.
• Transport youth as required by program needs.
• Collaborate effectively with treatment team members and other professionals to support positive outcomes for youth.

What We're Looking For

Required Qualifications

• High school diploma or equivalent.
• Valid driver's license and ability to meet agency driving requirements.
• Ability to work overnight shifts, weekends, and holidays as scheduled.

Preferred Qualifications

• Experience working with youth in behavioral health, residential treatment, education, child welfare, juvenile justice, or related human services settings.
• Experience supporting individuals with behavioral, emotional, or mental health needs.
• Knowledge of trauma-informed care, crisis intervention, or positive behavior support practices.

Knowledge, Skills & Abilities

• Successful candidates will demonstrate:
• Strong verbal and written communication skills.
• Ability to build rapport and establish appropriate boundaries with youth.
• Sound judgment and effective problem-solving abilities.
• Ability to remain calm and professional during crisis situations.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Basic computer proficiency and documentation skills.
• Willingness to learn and apply Trauma-Informed Care, Crisis Intervention, and other program-specific practices.

Physical Requirements

• Frequent standing, walking, reaching, and engaging in residential activities.
• Ability to supervise and respond quickly to youth needs and emergency situations.
• Occasional driving as required by program operations.
• Ability to operate standard office and communication equipment, including computers and mobile devices.

Why Join Talbert House?

• Mission: At Talbert House, you'll join a mission-driven organization committed to helping children, families, and communities thrive. Most importantly, you'll have the opportunity to make a lasting difference in the lives of young people every day.
• Career: We invest in our employees through training, professional development, supportive leadership, and opportunities for career growth.
• Benefits: Our benefits are very competitive: no-deductible health-insurance, 50% employer 403b match (up to 14%), generous vacation/holiday paid-time off, and more!
• Leadership and Culture: Our staff thrive in an inspirational trusting environment created by caring leaders who take personal responsibility for making sure staff are supported, heard, appreciated and respected.

Talbert House is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status under applicable law.