Admissions Team Lead - Behavioral Health

quadrant health group; Boca Raton (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Paid time off

Growth opportunities

Collaborative environment

Meaningful impact

Job summary

Quadrant Health Group is seeking an Admissions Call Center Manager in Boca Raton, FL to lead the admissions team on-site. You will supervise Admissions Representatives, optimize the admissions pipeline, and coach the team to improve conversion and timely admissions.

The role requires hands-on leadership, compassion, and accountability in a fast-paced setting, with focus on maintaining professional standards and patient confidentiality.

Qualifications

• Minimum 2–3 years of admissions experience in behavioral health, substance use, or mental health facility.
• Minimum 1 year in a supervisory or management role.
• Deep understanding of the substance abuse treatment industry, including Levels of Care, VOB, and basic clinical pre-assessment criteria.
• In-depth knowledge of HIPAA and 42 CFR Part 2 patient confidentiality regulations.
• HIPAA training/certification expected upon hire (or current).
• Experience with Salesforce Health Cloud is a plus.
• Experience with EMR/EHR systems (e.g., Kipu).

Responsibilities

• Shift Leadership & Supervision: Oversee Admissions Representatives on the manager’s shift; provide coaching and accountability.
• Pipeline & Admissions Management: Monitor the admissions pipeline; move prospects through processes with follow-up.
• Sales Coaching: Support reps with client engagement, objections, follow-up, and conversions.
• Escalation & Problem Resolution: First point of escalation; elevate clinical, medical, financial, or operational concerns as needed.
• Admissions Coordination: Ensure timely communication with facility teams about admissions and handoffs.
• Documentation & Compliance: Maintain accurate documentation; follow admissions procedures and confidentiality rules.
• Leadership Communication: Keep Director of Admissions informed of barriers and staffing or performance issues.
• Perform additional admissions-related duties as assigned.

Skills

Admissions experience

Supervisory experience

HIPAA knowledge

Salesforce Health Cloud

EMR/EHR systems

Industry knowledge: substance use

Tools

Salesforce Health Cloud

Kipu EMR

Job description

Quadrant Health Group is seeking an Admissions Call Center Manager in Boca Raton, FL to lead the admissions team on-site. You will supervise Admissions Representatives, optimize the admissions pipeline, and coach the team to improve conversion and timely admissions.

The role requires hands-on leadership, compassion, and accountability in a fast-paced setting, with focus on maintaining professional standards and patient confidentiality.