Admissions Specialist- Remote US

Rial Health; United States; Hybrid; USD 24,582 - 35,012; Full time

Benefits offered by this job

Competitive compensation packages

Comprehensive medical, dental, and vision insurance

Paid time off (PTO)

Job summary

Ria Health is looking for a self-driven Admissions Specialist to join the Admissions Center team in the United States. This role involves engaging potential patients, driving enrollment for telehealth alcohol use disorder treatment, and meeting monthly enrollment targets.

The successful candidate will have experience in customer service or healthcare, polished communication skills, and a strong commitment to HIPAA compliance. The position offers remote and hybrid work options and a competitive compensation package, including comprehensive medical and dental benefits.

Qualifications

• 1-3 years of experience in customer service or healthcare.
• Ability to engage with potential patients via calls.
• Tech-savvy and comfortable with Salesforce and Google applications.

Responsibilities

• Conduct discovery calls to assess prospect needs.
• Guide prospects through the enrollment process.
• Track interactions and submit weekly performance metrics.

Skills

Customer service experience

Sales experience

Professional communication skills

Technical proficiency in Salesforce

Passion for healthcare

Tools

Salesforce

Google Suite

Job description

Admissions Specialist

Ria Health seeks a self‑driven Admissions Specialist to join the Admissions Center team. The role focuses on engaging prospects, driving enrollment for telehealth AUD treatment, and consistently meeting monthly enrollment targets.

Responsibilities

• Conduct discovery calls to determine if Ria Health’s telehealth AUD treatment fits the prospect’s needs, addressing financial and programmatic objections.
• Collect and verify insurance eligibility, collaborating with the Verifications Specialist and processing eligibility requests before scheduled calls.
• Guide prospects through the enrollment process, referring those who aren’t eligible to alternative resources and ensuring the highest point of intent is captured.
• Meet monthly enrollment targets with a focus on conversion rates and simplifying the decision‑making process for prospects.
• Record all customer interactions in Salesforce CRM, maintaining accurate and up‑to‑date data.
• Provide feedback to the Enrollment team to identify areas for improvement, suggesting and implementing scalable processes.
• Collaborate across teams, attending meetings and providing support and feedback to team members.
• Proactively identify challenges and take action to resolve them independently.
• Track interactions and submit weekly performance metrics, including NPS, conversion rates, average talk time, accuracy, and calls accepted/completed per day.
• Build trust and establish rapport through active listening, providing helpful information, and creating a positive experience for prospects.

Requirements

• 1‑3 years of experience in customer service, healthcare/patient care, customer engagement, or enrollment; prior sales or admissions experience preferred.
• Experience in education, sales, or a related field; ability to connect with potential patients and drive admissions outcomes through inbound and outbound calls.
• Polished and professional communication skills, able to build rapport and trust quickly.
• Tech‑savvy with comfortable use of computer applications and systems such as Salesforce and Google Suite.
• Passion for healthcare and technology, with flexibility, curiosity, and a drive to find solutions.
• Commitment to HIPAA compliance and agreement to abide by Ria Health’s policies protecting patient information and privacy.

Benefits

• Competitive compensation packages.
• Comprehensive medical, dental, and vision insurance.
• Paid time off (PTO) that supports work‑life balance.
• Remote and hybrid work options based on role and business needs.

Pay Range

$21.63 hourly to $0.00 hourly

Equal Employment Opportunity

Ria Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.