Admissions Specialist- Part Time/Remote

Ria Health; United States; Remote; USD 25,000 - 39,000; Part time

Job summary

Ria Health is seeking an Admissions Specialist for our remote Admissions Center. This part-time role focuses on engaging prospects, listening to their needs, and explaining how our telehealth AUD program can help them achieve better health outcomes.

You will handle inbound and outbound outreach, manage insurance eligibility with the Verifications Specialist, and guide eligible candidates through enrollment while meeting monthly enrollment targets.

Qualifications

• Experience in education, sales, or a relevant field and ability to engage prospects.
• Strong written and verbal communication; empathetic and professional.
• Familiarity with HIPAA and patient privacy requirements.
• Tech-savvy with CRM systems and productivity tools.

Responsibilities

• Conduct discovery calls to assess fit for telehealth AUD treatment.
• Manage insurance eligibility before scheduled calls.
• Guide prospects through enrollment and refer ineligible cases.
• Meet monthly enrollment targets through high-quality conversions.
• Record interactions in Salesforce and keep data accurate.
• Collaborate with Enrollment team to improve processes.

Skills

Sales experience

Customer service

Effective communication

HIPAA compliance

Education

Healthcare education background

Tools

Salesforce

Google Suite

Job description

Remote

ABOUT RIA HEALTH

Ria Health is on a mission to bring effective evidence-based treatment for alcohol use disorder to all Americans. Our team consists of empathetic mission-driven professionals coming together to support the quality and availability of our national telehealth alcohol treatment program. We are seeking a Program Specialist to join our rapidly growing team. Ria Health, recognized as the leading national telehealth provider specializing in alcohol use disorder (AUD) treatment, recently raised $18 million in Series A led by SV Health Investors, LLC. The investment will further the momentum of commercial partnerships that include regional and national health plans, including Anthem Blue Cross Blue Shield, UnitedHealth Group Optum, Beacon Health Options, Highmark Health, and Magellan Health.

JOIN THE RIA HEALTH TEAM!

Join the team that integrates medical care, behavioral support, and technology tools to help members achieve their personal goals in treating alcohol misuse.

Ria Health is a Center of Excellence that delivers a Joint Commission accredited program that leverages evidence-based pharmacotherapy, psychosocial support, and an engaging care delivery platform to help members achieve lasting improvements in their quality of life.

Ria’s published outcomes data set the standard for effectiveness in alcohol treatment.

The Ria program is delivered through telehealth and by a care team of Physicians, Nurse Practitioners, and Coaches with clinical expertise to manage care and outcomes for Ria Health members.

WORK AT RIA HEALTH AS AN ADMISSIONS SPECIALIST

Ria Health is seeking a self-driven and motivated Admissions Specialist to join our Admissions Center team.

The Admissions Center is the face of Ria Health to new prospects, and you will report directly to the Admissions Center Manager.

As an Admissions Specialist, your primary responsibility is to engage with prospects, actively listen to their needs, and explain how Ria Health’s services can help them achieve a better relationship with alcohol.

This is a sales-driven role with the expectation of consistently meeting monthly enrollment targets.

Schedule: This is a part-time position. The required schedule is Saturday and Sunday, 12:00 PM-9:00 PM EST

REQUIREMENTS

• Experience in Education, Sales, or a relevant field: Ability to connect with potential patients and drive admissions outcomes through both inbound and outbound calls.
• 1-3 years of experience in customer service, healthcare/patient care, customer engagement, or enrollment. Previous experience in sales or admissions is preferred.
• Polished and professional communication: Ability to build rapport and trust with potential patients quickly, engaging with them in a clear, empathetic, and professional manner.
• Tech-savvy: Comfortable using various computer applications and systems (Salesforce, Google Suite, and others).
• Passion for healthcare and technology: Flexible, naturally curious, and driven to find solutions to company challenges, particularly in the tech/healthcare industry.
• Commitment to HIPAA Compliance: Acknowledges and agrees to abide by Ria Health’s policies to protect patient information and privacy.

PRINCIPAL DUTIES AND ESSENTIAL RESPONSIBILITIES

• Conduct discovery calls: Engage with prospects to determine if Ria Health’s telehealth AUD treatment is the right fit, addressing both financial and programmatic objections.
• Manage insurance eligibility: Collect and determine insurance eligibility, collaborating with the Verifications Specialist to process eligibility requests before scheduled calls.
• Guide prospects through enrollment: Assist prospects through the enrollment process, referring those who aren’t eligible to alternative resources, and ensuring the highest point of intent is captured.
• Sales-driven results: Meet monthly enrollment targets with a focus on conversion rates, setting realistic expectations and simplifying the decision-making process for prospects.
• Track interactions: Record all customer interactions in Salesforce CRM, ensuring data is accurate and up-to-date.
• Provide feedback: Work closely with the Enrollment team to identify areas of improvement, suggesting and implementing scalable processes.
• Collaborate across teams: Work independently while providing support and feedback to team members, attending meetings, and collaborating professionally with other departments.
• Proactively solve challenges: Demonstrate the ability to independently identify challenges and take action to resolve them.
• Other duties as assigned

GOALS

• Build trust: Establish rapport with prospects through active listening, providing helpful information, and creating a positive experience.
• Simplify decision-making: Help prospects make informed decisions by clearly explaining the program and setting realistic expectations.
• Achieve enrollment goals: Consistently meet or exceed monthly enrollment targets, focusing on high-quality conversions.
• Performance metrics: Receive weekly feedback on key metrics, including NPS, conversion rates, average talk time, accuracy, and calls accepted/completed per day.

This role requires a self-motivated individual who thrives in a fast-paced, target-driven environment. If you are passionate about helping others improve their relationship with alcohol and have the drive to meet goals, we would love to have you join our team.