Admissions Specialist II

Aware Recovery Care; Middletown (CT); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

PTO

Holidays

401(k) plan

Diversity & inclusion culture

Job summary

Aware Recovery Care in Middletown, CT seeks an admissions coordinator to perform initial and clinical assessments, document all communications, verify insurance, and guide clients through the admissions process with consistent, high-quality care.

This full-time hybrid role requires proficiency with CRM and EHR systems, and performance will be measured by conversion rate, call volume, and appointment completion.

Qualifications

• Previous experience in a behavioral health setting.
• Experience with running insurance plans and interpreting benefits.
• A minimum of two years in the substance use disorder field, particularly in assessing client appropriateness and treatment pathways.
• Experience with EHR and CRM systems (Salesforce preferred).
• Experience in a call center or related environment handling high volumes of inbound and outbound calls.
• Able to maintain a cooperative and positive attitude at all times and approaches patients, colleagues and family members in a professional and welcoming manner
• Expected to perform all duties within their scheduled work week
• Comply with State/Federal requirements
• Ability to use electronic health records, phone systems, customer resource management software, and more general office computer systems
• Professional and proficient written and verbal communication
• Appreciation and respect for principles of diversity, equity, and inclusion. Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, etc.).

Responsibilities

• Answer incoming calls and respond to requests for information in a timely fashion
• Identifies potential red flags and determines appropriate pathway and assessment process based on client need
• Collect appropriate demographic information from incoming leads and enter into CRM & EHR
• Check insurance in electronic verification system to verify current health insurance coverage and eligibility; can confidently interpret a verification of benefits, convey financial quote to client & discuss payment options
• Complete initial assessment with clients to determine eligibility and facilitate clinical assessment process
• Proficiency in operation of CRM and EHR software
• Documents all communication and actions across platforms
• Ensures high level of client care throughout admissions process
• Held accountable to performance and call center metrics such as conversion rate, call volume & appointment completion rate.

Skills

Behavioral health experience

Call center experience

CRM & EHR proficiency

Professional communication

Tools

Salesforce

Job description

Key responsibilities include completing initial assessments to determine eligibility for services and facilitating the clinical assessment process. The coordinator must document all communications and actions diligently, ensuring a high level of client care throughout the admissions process. The role is performance-driven, with metrics focusing on conversion rates, call volume, and appointment completion rates.

Position Highlights

• This role is hybrid with employees reporting to the Middeltown, Connecticut office.
• The hours are full-time at 40 hours per week.
  • Expected office hours are Tuesday through Saturday, 11:30am to 8pm.
• The pay for this role is $22-$24 an hour, contingent on experience and education

DUTIES:

• Answer incoming calls and respond to requests for information in a timely fashion
• Identifies potential red flags and determines appropriate pathway and assessment process based on client need
• Collect appropriate demographic information from incoming leads and enter into CRM & EHR
• Check insurance in electronic verification system to verify current health insurance coverage and eligibility; can confidently interpret a verification of benefits, convey financial quote to client & discuss payment options
• Complete initial assessment with clients to determine eligibility and facilitate clinical assessment process
• Proficiency in operation of CRM and EHR software
• Documents all communication and actions across platforms
• Ensures high level of client care throughout admissions process
• Held accountable to performance and call center metrics such as conversion rate, call volume & appointment completion rate.

QUALIFICATIONS:

• Previous experience in a behavioral health setting.
• Experience with running insurance plans and interpreting benefits.
• A minimum of two years in the substance use disorder field, particularly in assessing client appropriateness and treatment pathways.
• Experience with EHR and CRM systems (Salesforce preferred).
• Experience in a call center or related environment handling high volumes of inbound and outbound calls.
• Able to maintain a cooperative and positive attitude at all times and approaches patients, colleagues and family members in a professional and welcoming manner
• Expected to perform all duties within their scheduled work week
• Comply with State/Federal requirements
• Ability to use electronic health records, phone systems, customer resource management software, and more general office computer systems
• Professional and proficient written and verbal communication
• Appreciation and respect for principles of diversity, equity, and inclusion. Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, etc.).

Benefits Highlights

• Coverage: Health, vision and dental through Cigna, FSA, HSA that comes with an employer match, along with STD, LTD, life insurance, EAP, and more.
• Balance: Competitive accrual Paid Time Off (PTO) plan, 10 paid Holidays, 2 paid floating Holidays of your choice, and 7 Days of Sick Time.
• Development:Certification/continuing education eligibility, leadership development and 1 paid day off a year to go towards personal professional development.
• Retirement: 401(k) retirement plan with Voya.
• Culture:Great Place to Work certified #GPTW, dedication to diversity, equity and inclusion, and a growing working environment.

*In order to be eligible for our full benefits package you must be employed full time at a minimum of 32 hours a week*

Aware Recovery Care is an equal opportunity employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.