Admissions Specialist I

Texas Health Resources, Inc.; Alliance (NE); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) with match

Paid time off

Health insurance options

Tuition reimbursement

Student loan repayment program

Job summary

Texas Health Resources, Inc. seeks an Admissions Specialist I to join the team at Texas Health Alliance in Fort Worth. You will greet patients, collect demographics, verify insurance, and assist with pre-certifications to support smooth patient visits.

The role requires a high school diploma and 1 year of customer service experience; 2 years in healthcare/office work is preferred. Proficiency in Epic and MS Office, plus strong communication and empathy, are essential.

Qualifications

• High School Diploma or Equivalent required.
• 1 year relevant customer service experience required.
• 2 years professional office/healthcare experience preferred.
• CHAA or CPI training preferred upon hire/annual CPI training.

Responsibilities

• Welcome patients and families on arrival and set a reassuring tone.
• Gather complete demographics to ensure EHR accuracy.
• Identify network coverage and obtain/verify benefits and pre-certification as needed.
• Educate patients/families on consent forms and regulatory documents.
• Communicate financial obligations and prepare estimates for co-pays and balances.
• Maintain MSPQ, IMM, and ABN/Non-Coverage checks; stay compliant with policies.
• Participate in meetings, process improvements, and special projects.
• Manage Epic queue and performance dashboards.

Skills

Customer service

Data entry

Interpersonal skills

Communication skills

Empathy

Prioritization

Education

High School Diploma or Equivalent

Tools

Epic

Microsoft Office

Healthcare software

Job description

Open - Texas Health Resources has a posting for this job. Posted 3 Nov 2026.

This posting

Posted 3 Nov 2026 · Full-time · Pay not stated

About this job

Admissions Specialist I

Bring your passion to Texas Health So We Are Better + Together

Work Location: Texas Health Alliance, 10864 Texas Health Trail, Fort Worth, TX 76244

Work Hours: Full-Time; Monday, Tuesday, and Wednesday from 6:30pm to 7:00am with On Call Thursday from 6:30pm to 7:00am

Department Highlights:

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

Qualifications

Here's What You Need:

Education

• High School Diploma or Equivalent is required.

Experience

• 1 Year Relevant Customer Service experience required.
• 2 Years Professional office/healthcare experience preferred.

Licenses and Certifications

• CHAA - Certified Healthcare Access Associate Upon Hire preferred.
• CPI - Crisis Prevention Intervention Training maintained annually 90 days required.

Skills

• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office, and assorted software programs.
• Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.

What You Will Do:

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.
• Ensures all payor and government required elements are completed correctly, particularly the MSPQ, Important Message from Medicare (IMM) and medical necessity checking (ABN and Letter of Non-Coverage).
• As a highly reliable organization stays up to date and complies with all applicable regulations with the operating systems, entity and system policies and procedures.
• Maintains customer service and/or productivity guidelines set forth by applicable leadership.
• Engaged and willing partner who mentors peers, exhibits flexibility, and adapts easily to change.
• Participates in staff meetings, process improvement, special projects and completes other duties as assigned.
• Maintains daily Epic work queue and personal Employee Scorecard Dashboard.
• Team member is responsible for maintaining awareness and accuracy of THR contracted insurance plans; as well the ability to communicate with patients/and families alerting patients of Out of Network and advise of potential financial implications, such as non-coverage.

Additional Perks of Being a Texas Health Employee:

Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.

At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make THR a great place to work.

Texas Health Alliance Highlights:

Texas Health Alliance is a 151-bed, full-service hospital serving our community since 2012. Our location in North Fort Worth provides convenient care to people in North Fort Worth, Keller, North Richland Hills, Haslet, Roanoke and surrounding areas.

We're Joint Commission-accredited with a Level III neonatal intensive care unit. Plus, we're a Baby Friendly Facility and Pathways to Excellence designated hospital. We are also a Joint Commission Acute Heart Attack Ready (AHAR) Disease specific certified. We provide wellness services, outpatient surgery and women's imaging services and are a top choice in North Fort Worth for radiology services and much more.

As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here!

Explore

Our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we've won and more.

Do you still have questions or concerns?

Feel free to email your questions to [e-mail].

Each posting applies separately and lists its own pay.

If the main posting closes, the newest of these takes its place and this page stays open.