Admissions Specialist – Admitting

Texas Health Resources; Texas; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k

PTO

Medical

Dental

Paid Parental Leave

Flex spending

Tuition reimbursement

Student loan repayment

Job summary

Texas Health Resources, Inc. is seeking an Admissions Specialist to welcome patients and families, collect demographic data, and verify benefits and pre-certifications for procedures.

You will educate patients on documents, help with financial estimates, and support accurate billing and scheduling in a fast-paced hospital setting. The role requires strong data entry, computer skills, and empathy, with training provided in a busy multi-department environment.

Qualifications

• H.S. Diploma or Equivalent required
• Associate's degree preferred
• CLIAFE must comply with CLIA regulations regarding foreign education equivalency required
• 1 year relevant customer service experience required
• 2 years professional office/healthcare experience preferred
• 5 years customer service experience preferred
• 6 months of demonstrated knowledge of intermediate computer skills preferred
• 1 year healthcare, referral processing, scheduling preferred
• CHAA - Certified Healthcare Access Associate preferred
• CPI - Crisis Prevention Intervention Training required within 90 days of hire and maintained annually
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details
• Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills
• Strong verbal and written communications with all levels of people; bi-lingual a plus
• Ability to type, spell, write, print legibly documentation and keyboarding skills
• Medical terminology, strong organizational skills, ability to prioritize, follow protocols and standards

Responsibilities

• Greet patients and families when they arrive to set a calm tone for the visit
• Gather complete demographics to ensure EHR integrity
• Identify network coverage and obtain/validate benefits and pre-certification for tests/procedures
• Educate patients about legal, ethical and compliance documents and obtain signatures
• Explain financial obligations and prepare estimates for co-pays, self-pay deposits, and balances

Skills

Customer service

Office scheduling

Data entry

Microsoft Office

Epic

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Epic

Microsoft Office

Job description

Admissions Specialist

Bring your passion to Texas Health so we are Better Together

Work location: Texas Health Flower Mound - 4400 Long Prairie Road, Flower Mound, TX 75028

Work hours: Full Time; 36 hours / week; Thursday - Saturday 11a-11p

Training: Must be available for one week of system training at 612 E Lamar Blvd, Arlington, TX 76011 and at least two weeks of classroom training required Monday - Friday from 8:30am-5pm at 500 E Border, Arlington, TX 76010; Training weeks may not be consecutive.

Admitting Department highlights:

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

Here’s What You Need

• H.S. Diploma or Equivalent required
• Associate's degree preferred
• Other - CLIAFE must comply with CLIA regulations regarding foreign education equivalency required
• 1 year relevant customer service experience required
• 2 years professional office/healthcare experience preferred
• 5 years customer service experience preferred
• 6 months of demonstrated knowledge of intermediate computer skills preferred or
• 1 year healthcare, referral processing, scheduling preferred
• CHAA - Certified Healthcare Access Associate preferred
• CPI - Crisis Prevention Intervention Training required within 90 days of hire and maintained annually
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
• Strong verbal and written communications with all levels of people; bi-lingual a plus.
• Ability to type, spell, write, print legibly documentation and keyboarding skills.
• Medical terminology, strong organizational skills, ability to prioritize, follow protocols and standards.

What You Will Do

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.

Additional perks of being a Texas Health Admissions Specialist

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment program, as well as several other benefits.
• A supportive team environment with outstanding opportunities for growth.

Entity Highlights

As the area’s first acute-care center, Texas Health Presbyterian Hospital Flower Mound provides 24/7 access to a 99-bed facility staffed by more than 600 physicians who practice a full range of specialties. From emergency services and outpatient surgery to labor and delivery and routine wellness visits, we’re committed to delivering comprehensive, patient-focused care.

Our state-of-’art facility, paired with a devoted team of physicians and staff, ensures the delivery of high-quality medical care in a compassionate environment. Recognized as the Best Hospital in Denton County for eleven consecutive years and designated a Bariatric Surgery Center of Excellence, we take pride in our consistent commitment to excellence.

Texas Health Flower Mound is a place where employees thrive, physicians choose to practice, and patients receive exceptional care.

Our values—respect, integrity, compassion, excellence, and a patient-centered approach—guide everything we do.

If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together!

Learn more about our culture, benefits, and recent awards.

Do you still have questions or concerns? Feel free to email your questions to [e-mail] #LI-AM1