Admissions Specialist & Administrative Assistant

Ascension Recovery Services; Columbus (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

TASC Outpatient Services in Columbus, Indiana, is seeking an Admissions Specialist & Administrative Assistant to warmly assist prospective clients through the admissions process and provide essential administrative support to the outpatient program.

You will screen referrals, educate families about services, coordinate intake, and manage records across EMR/CRM systems while collaborating with clinical, billing, and operations teams.

Qualifications

• Bachelor's degree preferred in social services, healthcare, management, business, or related field.
• 2+ years in behavioral health or substance use disorder treatment preferred.
• 2+ years in admissions, intake, or healthcare administration preferred.
• CPR/First Aid certification must be current within 30 days of hire.

Responsibilities

• Respond to referrals and admissions inquiries promptly and refer to appropriate level of care.
• Conduct screenings to determine eligibility and level of care.
• Educate clients and families about services, admissions process, and costs.
• Coordinate assessments, intake appointments, and documentation.
• Verify insurance, payment arrangements, and financial responsibility.
• Maintain accurate records in EMR/CRM and other systems.
• Communicate with hospitals, providers, and referral sources professionally.
• Support adoptions with cross-department coordination and outreach.

Skills

Customer service

Communication

Organization

Team collaboration

Education

Bachelor's degree preferred (social services/healthcare/related)

Tools

EMR systems

CRM platforms

Microsoft Office

Job description

TASC Outpatient Services

Location: Columbus, Indiana

Employment Type: Full-Time | On-Site

Join TASC

TASC Outpatient Services is seeking a highly organized, compassionate, and responsive Admissions Specialist & Administrative Assistant to join our Columbus team. This position plays an important role in helping individuals access outpatient substance use disorder and behavioral health services. As one of the first points of contact for prospective clients and families, you will help make the admissions process welcoming, efficient, and easy to navigate while also providing administrative support to the outpatient program.

What You’ll Do

Admissions & Client Support

• Respond promptly to new referrals and admissions inquiries, including returning missed referral calls within one hour.
• Conduct initial phone and in-person screenings to help determine eligibility and appropriate level of care.
• Educate prospective clients and families about available outpatient services, program expectations, the admissions process, and financial responsibilities.
• Schedule and coordinate clinical and medical assessments and intake appointments.
• Coordinate insurance verification, financial guarantor information, and payment arrangements.
• Ensure required admission documentation, including consents, releases of information, and financial agreements, is completed accurately.
• Enter and maintain referral, assessment, and admission information in the EMR, CRM, and other required systems.
• Maintain communication with Verification of Benefits (VOB), Billing, clinical teams, and other departments to support timely access to care.
• Communicate professionally with hospitals, providers, community partners, and other referral sources.
• Partner with Business Development to follow up on referrals and reduce barriers to admission.
• Provide appropriate community resources and referrals when an individual is not eligible for TASC services.
• Coordinate tours or introductory visits for prospective clients and families when appropriate.
• Maintain compliance with applicable state, federal, organizational, and accreditation requirements.

Administrative & Outpatient Operations Support

• Provide administrative support to the Executive Director and outpatient team.
• Collect authorized client payments and maintain appropriate documentation.
• Process deposits and financial documentation in accordance with Company procedures.
• Assist medical providers with coordination and follow-up for required laboratory services.
• Maintain organized, accurate, and confidential records.
• Assist with scheduling, communications, reports, and other administrative needs of the outpatient program.
• Support process improvements and new operational initiatives as assigned.
• Perform other duties as assigned by the Executive Director.

Who You Are

You understand that reaching out for treatment can be difficult, and you know how to make people feel welcomed, respected, and supported from their very first interaction.

You are organized, responsive, comfortable managing multiple priorities, and able to work collaboratively across admissions, clinical, medical, billing, business development, and operations.

Qualifications

• Bachelor’s degree in social services, healthcare, management, business, or a related field preferred.
• Two or more years of experience in behavioral health or substance use disorder treatment strongly preferred.
• Two or more years of admissions, intake, case management, healthcare administration, or related experience preferred.
• Peer Recovery Coach certification preferred.
• Knowledge of substance use disorders, behavioral health treatment, and the recovery process strongly preferred.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Comfortable utilizing electronic health records, CRM platforms, Microsoft Office, email, and other business technology.
• Ability to maintain confidentiality and appropriately handle sensitive client and financial information.
• Ability to work independently while collaborating effectively as part of a multidisciplinary team.
• Must possess, or obtain within 30 days of hire, current CPR and First Aid certification.

What Success Looks Like

Success means prospective clients receive timely, compassionate, and accurate support from referral through admission. Referrals are followed up on quickly, documentation is complete, appointments are coordinated efficiently, internal teams stay informed, and barriers to accessing outpatient treatment are addressed as quickly as possible.

Our Values

We expect every team member to help create an environment where individuals seeking recovery are treated with dignity and respect. This position demonstrates our commitment to People First. Always., Excellence Without Compromise, Ownership in Action, Collaborative by Design, Relentless Evolution, Engineered for Transformation, and Mission Over Ego.

Work Conditions

This is an on-site position in an outpatient behavioral health setting. The role requires regular sitting, standing, walking, computer and telephone use, and frequent interaction with clients, families, employees, and community partners.

The employee must be able to frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Reasonable accommodations may be made for qualified individuals with disabilities.

Equal Employment Opportunity

TASC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.