Admissions Specialist

BBH Burrell Behavioral Health; Poplar Bluff (MO, TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Additional Perks & Benefits

Job summary

Brightli is seeking an Admissions Specialist in Poplar Bluff, MO to welcome clients and coordinate the admissions process for recovery services. You will be a primary contact for clients, families, and referral partners, ensuring a smooth, respectful intake and accurate data entry.

You will screen clients by phone and in person, verify eligibility, coordinate insurance information with care teams, and support billing and documentation.

Qualifications

• High School Diploma or GED required.
• Previous administrative, customer service, healthcare, admissions, or intake experience preferred.
• Proficiency with Microsoft Word, Excel, and other systems.
• Knowledge of confidentiality requirements in mental health and substance use treatment preferred.

Responsibilities

• Coordinate the admission process from first contact through intake.
• Screen clients by phone and in person to determine needs and eligibility.
• Maintain relationships with referral sources and clients while providing excellent service.
• Manage referral activity and waiting lists according to standards.
• Enter demographic, financial, and consent data into databases.
• Assist clinical and billing teams with administrative tasks as needed.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Education

High School Diploma or GED

Administrative experience

Tools

Microsoft Word

Excel

Job description

Job Title: Admission Specialist

Location: Poplar Bluff, MO

Department: Recovery Services

Employment Type: Full-Time

Job Summary

Are you passionate about helping others while creating a welcoming and supportive experience for individuals seeking care? As an Admission Specialist, you will play a vital role in connecting clients to life-changing behavioral health and recovery services. This position offers the opportunity to make a meaningful impact, work alongside a compassionate and collaborative team, develop valuable healthcare administration skills, build relationships with clients and referral partners, and contribute to an organization dedicated to improving lives every day. The Admission Specialist serves as a key point of contact for clients entering services and is responsible for coordinating admissions, managing referral activity, maintaining census information, and supporting clinical and billing processes. This role requires exceptional customer service, attention to detail, strong organization skills, and the ability to manage multiple priorities in a fast-paced healthcare environment. Located in Poplar Bluff, Missouri, this role offers the chance to build a rewarding career while serving a community known for its welcoming atmosphere, outdoor recreation opportunities, and strong sense of connection. If you enjoy helping others, thrive in a team environment, and are passionate about supporting access to quality care.

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits- Scroll down to bottom of this post to learn more

Key Responsibilities

• Coordinate the admission process for new clients, ensuring a positive and welcoming experience from first contact through intake.
• Facilitate client screenings by phone and in person to determine service needs and eligibility.
• Maintain professional relationships with referral sources, clients, and team members while providing outstanding customer service.
• Manage referral activity and maintain waiting lists in accordance with applicable standards and guidelines.
• Complete admission documentation and enter client demographic, financial, and consent information into applicable databases.
• Coordinate insurance and financial information with care management and billing teams to ensure timely processing.
• Monitor and maintain program census information to support operational and reporting requirements.
• Assist clinical staff with administrative tasks, correspondence, forms, and documentation.
• Conduct chart reviews, filing activities, and follow-up on documentation deficiencies within required timeframes.
• Enter and maintain accurate data within established timelines and reporting requirements.
• Collaborate with departments to ensure admissions, transfers, and discharges are processed accurately and efficiently.
• Perform other duties as assigned by leadership.

Education, Experience, and/or Credential Qualifications

• High School Diploma or General Equivalency Diploma (GED).
• Previous administrative, customer service, healthcare, behavioral health, admissions, or intake experience is preferred.
• Proficiency with Microsoft Word, Excel, and other computer-based systems.
• Knowledge of confidentiality requirements related to mental health and substance use treatment preferred.

Additional Qualifications

• Current driver's license, acceptable driving record, and current automobile insurance required.
• Successful completion of background screening, including criminal record, driving record, abuse/neglect screening, and fingerprint check.
• Excellent verbal and written communication skills.
• Ability to establish rapport and create a welcoming environment for clients, families, and referral partners.
• Strong organizational skills with the ability to prioritize multiple responsibilities while meeting deadlines.
• Exceptional attention to detail and accuracy.
• Must obtain First Aid certification within three (3) months of employment and maintain certification thereafter.
• Must obtain CPR certification within three (3) months of employment and maintain certification thereafter.
• Must complete required behavioral management training within thirty (30) days of employment or first available class after hire.

Physical Requirements

• Perform sedentary work involving exerting up to 10 pounds of force occasionally and negligible force frequently.
• Sit for extended periods while completing computer-based work and documentation.
• Frequently use hands, fingers, and arms for typing, data entry, and other repetitive tasks.
• Occasionally stand and walk throughout the workday to support operational needs.
• Maintain the ability to lift, carry, push, pull, or otherwise move light objects as required.

Position Perks & Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life.
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more.
• Top-notch training: initial, ongoing, comprehensive, and supportive.
• Career mobility: advancement opportunities/promoting from within.
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot 200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.