Admissions Specialist

BBH Burrell Behavioral Health; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Job summary

Burrell Behavioral Health in St. Louis, MO seeks an Admissions Specialist to welcome clients, guide them through the admissions process, respond to referrals, and facilitate screenings in collaboration with clinical, care management, and billing teams.

The role involves maintaining accurate records, operating phone systems, and supporting census management across medically monitored inpatient detoxification, residential, and outpatient services, while upholding confidentiality and ethical

Qualifications

• Demonstrated verbal and written communication skills and ability to establish rapport.
• Ability to prioritize responsibilities, manage multiple tasks, meet deadlines, and maintain detail.
• Basic computer skills including Word and Excel and confidentiality awareness.
• Knowledge of confidentiality laws related to mental health and substance use disorders.
• Experience with background screenings and licensure/document checks is preferred.

Responsibilities

• Create a welcoming admissions experience by building rapport and delivering exceptional customer service.
• Guide prospective clients through screenings and document referral information.
• Complete admissions in databases, including face sheets, releases of information, and residency documents.
• Coordinate with Care Managers to verify insurance information and transitions into services.
• Collaborate with Billing to ensure admissions and transfers are processed timely.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Job Description

Job Title: Admissions Specialist

Location: St. Louis, MO

Department: Recovery Services

Employment Type: Full-time

Job Summary: Join our compassionate, collaborative Recovery Services team as an Admissions Specialist and help create a welcoming, well-coordinated experience for individuals entering care. In this role, you will guide clients through the admissions process, respond to referrals, facilitate screenings, support program census management, operate phone systems, maintain accurate records and reports, and partner closely with clinical, care management, and billing teams. This position offers ...

Employee Benefits & Perks

• Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement - Company paid for work functions requiring travel
• Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities

• Create a welcoming admissions experience by building rapport, delivering exceptional customer service, and responding professionally to new client referrals
• Guide prospective clients through telephone or face-to-face screenings and document referral information using the appropriate process
• Complete admissions in applicable databases, including face sheets, releases of information, residency documentation, and financial information
• Partner with Care Managers to coordinate clients' insurance information and support a smooth transition into services
• Collaborate with the billing department to ensure admissions, transfers, and discharges are completed within required timeframes and successfully batched to the payer
• Help program sites maintain census levels consistent with the applicable service model for medically monitored inpatient detoxification, residential, and/or outpatient services
• Maintain waiting lists in accordance with CARF and DMH standards
• Build positive, professional relationships with clients, referral sources, and coworkers while following the Code of Ethics and System policies
• Support clinical team members with letters, forms, and other administrative needs
• Enter data, complete required reports, and maintain records within established timeframes
• Review files and charts, compile chart information, assist with filing, and correct technical deficiencies within the appropriate timeframe
• Operate phone systems and help ensure timely, professional communication
• Perform additional duties as assigned by Leadership Education, Experience, and/or Credential Qualifications

Education, Experience, and/or Credential Qualifications

• High school diploma or General Equivalency Diploma required

Additional Qualifications

• Demonstrated verbal and written communication skills, with the ability to establish rapport and create a welcoming environment
• Ability to prioritize responsibilities, manage multiple tasks, meet deadlines, and maintain strong attention to detail
• Basic computer skills, including Microsoft Word and Excel
• Knowledge of confidentiality laws related to the treatment of mental health and substance use disorders
• Extensive knowledge of the policies, procedures, and regulations governing the assigned program
• Successful completion of required background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checks
• Current driver's license in the state of residency, acceptable driving record, and current auto insurance required
• Must obtain First Aid certification within three (3) months of beginning employment and maintain certification upon renewal
• Must obtain CPR certification within three (3) months of beginning employment and maintain certification upon renewal
• Must complete applicable Behavioral Management training within thirty (30) days of employment or during the first available class after the start date, including CPI for Residential programs or Crisis Management for Outpatient programs

Physical Requirements

• Perform sedentary work requiring up to 10 pounds of force occasionally, up to one-third of the work period, and/or a negligible amount of force frequently, from one-third to two-thirds of the work period, to lift, carry, push, pull, or otherwise move objects, including the human body
• Complete repetitive hand, finger, and arm movements for typing and/or writing during the work shift
• Remain seated for most of the workday, with walking or standing required only occasionally and for brief periods

Position Perks & Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot: 200 locations, 4 states, 19 subsidiaries and/or affiliates, 5k+ employees

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.