Admissions Scheduler

Valley Vista; Bradford (VT); On-site; USD 38,000 - 54,000; Full time

Job summary

Valley Vista is seeking an Admissions Scheduler to coordinate inpatient admissions for substance use treatment and to serve as the primary contact for referrals. You will guide the admissions process, collaborate with clinical staff and external partners, and ensure timely transitions into care.

You will coordinate MAT services with community providers, communicate with correctional facilities when needed, and maintain accurate scheduling records using Excel and internal systems.

Qualifications

• High school diploma or equivalent required; associate/bachelor’s degree preferred.
• Experience in healthcare scheduling, behavioral health, or substance use treatment preferred.
• Proficiency in Microsoft Excel and general computer systems.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, high-pressure environment.
• Excellent verbal communication and professional phone etiquette.

Responsibilities

• Coordinate and schedule patient admissions for inpatient substance use treatment services.
• Serve as primary contact for incoming referrals and guide the admissions process.
• Collaborate with clinical staff, case managers, and external partners for smooth transitions.
• Coordinate MAT services and adjust scheduling with community providers prior to admission.
• Communicate with correctional facilities to arrange continuation of care.
• Maintain accurate scheduling records using Excel and internal systems.
• Manage multiple priorities and ensure deadlines are met with attention to detail.
• Demonstrate professionalism, empathy, and excellent phone etiquette.

Skills

Phone etiquette

Multitasking

Time management

Empathy

Communication skills

Attention to detail

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Microsoft Excel

Job description

The Admissions Scheduler is responsible for coordinating and scheduling inpatient admissions for a substance use treatment program. This role serves as the primary point of contact for referrals, working closely with internal clinical teams, community providers, and correctional facilities to ensure timely, smooth transitions into care. The position requires strong organization, attention to detail, and the ability to manage high volumes while maintaining professionalism, accuracy, and a patient-centered approach.Key ResponsibilitiesCoordinate and schedule patient admissions for inpatient substance use treatment servicesServe as a primary point of contact for incoming referrals, providing clear communication and guidance throughout the admissions processCollaborate with clinical staff, case managers, and external partners to ensure seamless patient transitions into careWork closely with community providers to coordinate Methadone and Medication-Assisted Treatment (MAT) services prior to admissionCommunicate and coordinate with correctional facilities to arrange continuation of care and treatment planning for incarcerated individualsMaintain accurate and up-to-date scheduling records and patient information using Excel and internal systemsManage multiple priorities in a fast-paced environment while meeting deadlines and maintaining attention to detailDemonstrate excellent phone etiquette, professionalism, and empathy when speaking with patients, families, and referral sourcesEnsure all admissions documentation and scheduling details are completed accurately and in compliance with regulatory standardsEducationHigh school diploma or equivalent required; associate or bachelor’s degree preferredExperiencePrior experience in healthcare scheduling, behavioral health, or substance use treatment strongly preferredProficiency in Microsoft Excel and general computer systemsStrong organizational skills with exceptional attention to detailAbility to work effectively in a fast-paced, high-pressure environmentExcellent verbal communication skills and professional phone etiquetteDemonstrated ability to collaborate with multidisciplinary teams and external agenciesKnowledge of addiction treatment services and Medication-Assisted Treatment (MAT) is a plusSkills & CompetenciesStrong multitasking and time management abilitiesHigh level of motivation and accountabilityCompassionate, patient-centered approachProblem-solving mindset with the ability to adapt to changing prioritiesAbility to handle confidential information with discretion and professionalism