Admissions Representative PT STHS Behavior

South Texas Health System; McAllen (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

South Texas Health System seeks a/Bilingual patient registration clerk to interview patients, verify benefits, and collect payments. You will help determine eligibility and coordinate admissions, explaining financial obligations to patients and families.

The role requires strong customer service, computer skills, and ability to communicate in English and Spanish, with a focus on compliance and professional conduct.

Qualifications

• High School diploma or GED required.
• CPI training must be completed within 6 months of hire.
• Healthcare business office experience is preferred.

Responsibilities

• Perform patient registration by interviewing patients or guardians to obtain demographics and identification.
• Verify insurance and benefits and collect upfront payments.
• Determine eligibility and coordinate hospital admission per policies.
• Obtain signatures for payment responsibility and explain financial obligations.
• Answer phones and route calls appropriately.
• Assist with ordering office supplies as needed.
• Prepare letters and send correspondence as requested.

Skills

Customer service

Bilingual English/Spanish

Computer skills

Verbal communication

Compliance awareness

Education

High School diploma or GED

CPI training within 6 months of hire

Job description

Responsibilities

POSITION SUMMARY:

Performs patient registration functions by interviewing patient or responsible party to obtain identification and demographic information. Verifies insurance/other payer benefits and performs up front collections. Determines eligibility and arranges for admission of patients to hospital following policies and procedures. Obtain signatures of individual responsible for payment and explains hospital financial obligation. Answer the telephone and direct calls accordingly. Assist with ordering office supplies as needed/requested. Assist in preparing letters and sending correspondence as requested.

Qualifications

QUALIFICATIONS:

• 1. One to two years of medical/healthcare business office experience preferred.


• 2. Excellent customer service skills are required.


• 3. Computer skills required.


• 4. Good verbal communication skills in English/Spanish required.


• 5. Must demonstrate commitment and adherence to STHS’s Compliance Program and Code of Conduct through compliance with all policies and procedures, the Code of Conduct, attendance at required training and immediately reporting suspected compliance issue(s) to the Compliance Officer.

EDUCATION / LICENSURE:

• 1. High School diploma, GED or Higher Education required.


• 2. Complete the CPI training within 6 months of hire and maintain certification thereafter.

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.