Admissions Representative (Henderson)

Henderson Health Care, Inc.; Nebraska; On-site; USD 19,000 - 25,000; Full time

Job summary

Henderson Health Care, Inc. is seeking an Admissions Representative to ensure accurate patient registration for Rural Health Clinic appointments.

You will be the first point of contact, delivering a welcoming, professional environment while handling confidential information. Responsibilities include greeting patients, collecting demographics, verifying insurance, scheduling appointments, supporting pre-visit documentation, and maintaining a clean front desk.

Qualifications

• High school diploma or GED required; two years experience preferred.
• Ability to collect and verify demographic and financial information accurately.
• Strong attention to detail and patient confidentiality (HIPAA).

Responsibilities

• Greet patients and visitors professionally upon arrival.
• Answer and direct incoming calls with courtesy.
• Verify insurance coverage and collect admission documents.
• Schedule appointments for Specialty Clinic and RHC providers.
• Maintain a clean, organized front desk and support pre-visit preparations.

Skills

Customer service

HIPAA compliance

Communication skills

Scheduling

Attention to detail

Education

High School Diploma or GED

Job description

Job Overview

The Admissions Representative is responsible for ensuring accurate and complete patient registration for Rural Health Clinic (RHC) appointments. This role serves as the first point of contact for patients and visitors, providing a welcoming and professional environment. The position requires attention to detail, confidentiality, and strong organizational and communication skills to support seamless patient intake and scheduling processes.

Responsibilities

• Greet all patients, visitors, and guests courteously and professionally upon arrival.
• Answer and direct incoming phone calls with a helpful and respectful demeanor.
• Maintain patient confidentiality in accordance with HIPAA, the Privacy Act, and facility policies.
• Accurately collect and verify patient demographic and financial information to establish accounts.
• Obtain and scan admission documents including consent forms, insurance cards, Medicare forms, and demographic information for various admission types (e.g., ER, inpatient, observation, skilled nursing).
• Verify insurance coverage and eligibility for services.
• Schedule patient appointments for Specialty Clinic and RHC providers, ensuring proper time allocation per provider guidelines.
• Notify patients of upcoming appointments and complete necessary pre-visit documentation and preparations.
• Facilitate patient transfers within the facility and to external units or healthcare organizations.
• Pull daily census reports to ensure accuracy in admissions, registrations, and discharges.
• Collect and report Quality Assurance (QA) data as assigned.
• Provide feedback and suggestions for process improvement and participate in problem-solving efforts.
• Complete all mandatory training and educational requirements.
• Minimize personal communications and tasks during work hours, limiting them to scheduled breaks.
• Maintain a clean, organized, and professional front desk and work area.
• Follow proper hand hygiene protocols and use personal protective equipment (PPE) as required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree required; two years experience and/or training; or equivalent combination of education and experience preferred.

“My husband and I were passing though on our way east to see family when my appendix ruptured. Luckily the hospital was a few miles away from our campground. The staff was very caring and attentive. I feel very fortunate that we were so close to this small, but wonderful hospital.”