Full-Time RRHC Receptionist

Niobrarahospital; Lusk (WY); On-site; USD 21,000 - 25,000; Full time

Job summary

Niobrara Community Hospital in Lusk, WY, is seeking a full‑time patient registrar to manage patient check‑in, data entry, and records processing. You will answer phones, verify insurance, and support the revenue cycle to ensure smooth scheduling and billing workflows.

The role requires a high school diploma or GED, CPR/BLS certification, and at least 3 years in customer service with data entry; an associate degree is preferred but not required.

Qualifications

• Minimum education: High School Diploma or GED.
• Current CPR and BLS Certification.
• Associates Degree preferred but not required.
• At least 3 years of experience in a customer service field.
• At least 3 years of experience with computer data entry.

Responsibilities

• Handle patient check-in and ensure all information is entered accurately.
• Answer phones and route calls to appropriate departments.
• Process patient charts from admission through discharge.
• Assist with medical records and billing tasks as part of revenue cycle.
• Coordinate with departments to ensure quality patient experience.
• Maintain HIPAA compliance and protect patient information.
• Learn ABN process and ensure ABN forms are completed.
• Assist with scanning, filing and processing of medical records.

Skills

Customer service

Data entry

Phone handling

Education

High School Diploma or GED

CPR and BLS Certification

Associates Degree (preferred)

Tools

EMR system

Billing software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Lusk, WY, US

30+ days ago Requisition ID: 1014

Salary Range: $15.25 To $18.00 Hourly

**Starting Salary is based upon years of experience**

General Purpose:

This position will be responsible for patient registration duties at Niobrara Community Hospital and the Rawhide Rural Health Clinic to include outpatient ancillary registration. This position will also be responsible answering the phone and routing calls appropriately. Prepares and processes patient charts from admission through discharge. Performs all receptionist functions such as, customer relations, communications, data entry of patient demographics and insurance information. Organizes and helps order office supplies as needed. Performs insurance verification and insurance authorization. Works closely with Nursing and Medical Records to ensure a coordinated approach to customer satisfaction and continuity of care. Ensures that all processes and procedures related to the registration are being completed to its entirety this includes all paperwork and filing of paperwork. Assists with medical records clerical functions as required. Is an integral part of the revenue cycle process including up‑front payment collections, cash reconciliation, insurance verification and pre‑authorization and financial status communication with patients. This position will also assist with business office duties with our off‑site business office personal.

Performs as required, all office functions related to the switchboard and reception desk. These functions include, but are not limited to:

• 1. Communication to other departments, customer relations with patients and taking messages in detail for appropriate departments. Communication within the EMR system through patient cases to ensure communication is thorough through the RRHC department. .
• 2. Ensures patient check in process is being followed and all patient information is being taken in the system appropriately and accurately.
• 3. Maintains a “customer service” philosophy and serves as a resource to other employees and patients
• 5. Assists in respectful communication between departments to provide quality care to patients.
• 6. Responsible in ensuring faxes are distributed in a timely manner especially in regards to medical records, electronic payments etc.
• 7. Assisting with ensuring provider charts are being closed in a timely manner.
• 8. Coordinates and directs patients to appropriate service areas.
• 9.. Distributes workers compensation packets as necessary and all other patient/employee forms appropriately
• 10. Is responsible for, under the direction of the Revenue Cycle Supervisor for scanning, filing and processing of medical records. Facilitates the communication process with other departments as it relates to Medical Records. Assists in maintaining medical charts according to all Federal, State, and/or Agency regulations. Ensures medical record releases are reviewed, copied, and sent out with accuracy.
• 11. Assists with billing and collections processes as directed by the Revenue Cycle Supervisor.
• 12.. Other job duties as assigned by Revenue Cycle Supervisor or Revenue Cycle Director.
• 13. Works collaboratively as a team to make the sure the patient experience is a positive one from check in to discharge within the RRHC.
• 14. Learns the ABN process and ensure all patient forms are filled out prior to patient departure.
• 15. Understands the importance of HIPAA and keeping patient information safe within the RRHC and NCHD.
• 16. Background in medical field or medical terminology preferred.

Education or Formal Training:

Minimum education: High School Diploma or GED.

Current CPR and BLS Certification.

Associates Degree preferred but not required.

Experience:

At least 3 years of experience in a customer service field.

At least 3 years of experience in with computer data basis and computer data entry.

Preferred 1-2 years’ experience in health care setting