Admissions Coordinator I

Tennova Healthcare- North Knoxville Medical Center; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Tennova Healthcare– North Knoxville Medical Center is seeking an Admissions Coordinator I to facilitate patient intake and admission workflows on site. You will gather demographics, verify insurance, and coordinate with physicians and care teams to ensure smooth transitions into care.

Responsibilities include completing forms, maintaining HIPAA-compliant documentation, and communicating with referral sources to support timely admissions and a positive patient experience.

Qualifications

• 0–1 year in admissions or intake preferred.
• 1–3 years insurance verification preferred.
• Knowledge of HIPAA regulations and patient privacy.
• Excellent interpersonal and written/verbal communication skills.
• Proficiency with Microsoft Office and registration systems.

Responsibilities

• Coordinates intake and referral process for admissions.
• Assists in determining admission appropriateness with clinical team.
• Completes admission and insurance forms accurately.
• Maintains timely documentation of referrals and admissions.
• Communicates with internal teams and referral partners about status.
• Supports discharge planning with the care team.
• Ensures compliance with regulatory standards for admission processes.
• Resolves routine data entry and insurance verification issues; escalates as needed.
• Performs other duties and maintains regular attendance.

Skills

Intake coordination

Insurance verification

HIPAA compliance

Communication skills

Microsoft Office

Registration systems

Tools

Electronic intake systems

Registration software

Job description

Admissions Coordinator I is responsible for facilitating the intake and admission process for patients referred to the facility, with a focus on supporting smooth transitions into care. This role collaborates with physicians, care managers, and referral sources to gather intake information, verify insurance coverage, and coordinate the pre-admission and admission workflow. The Admissions Coordinator I ensures compliance with regulatory requirements, maintains accurate documentation, and supports positive patient and provider experiences.

Admissions Coordinator I is responsible for facilitating the intake and admission process for patients referred to the facility, with a focus on supporting smooth transitions into care. This role collaborates with physicians, care managers, and referral sources to gather intake information, verify insurance coverage, and coordinate the pre-admission and admission workflow. The Admissions Coordinator I ensures compliance with regulatory requirements, maintains accurate documentation, and supports positive patient and provider experiences.

Essential Functions

• Coordinates the intake and referral process for patient admissions, collecting necessary demographic, clinical, and insurance information.
• Assists in determining appropriateness of admission in collaboration with clinical team members and based on established criteria.
• Facilitates the completion of required admission and insurance forms, ensuring accuracy and regulatory compliance.
• Maintains timely and accurate documentation of referral activity, admission decisions, and communication with stakeholders.
• Provides updates to internal teams and referring partners regarding admission status and timelines.
• Supports planning for discharge or aftercare by sharing relevant patient information with the multidisciplinary care team.
• Ensures compliance with all regulatory and accreditation standards for the pre-admission, admission, and post-admission processes.
• Resolves routine issues related to data entry, insurance verification, or referral tracking; escalates complex issues to leadership as needed.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-1 years of experience in admissions, intake, or referral coordination in a healthcare setting preferred
• 1-3 years of experience with insurance verification and authorization preferred

Knowledge, Skills and Abilities

• Knowledge of patient intake and admissions processes.
• Familiarity with insurance verification and documentation requirements.
• Effective interpersonal and communication skills to engage with patients, families, and healthcare professionals.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• Attention to detail and accuracy in data collection and documentation.
• Proficiency in Microsoft Office and electronic intake or registration systems.
• Understanding of HIPAA and patient confidentiality practices.

Licenses and Certifications

• BLS - Basic Life Support obtained within 90 days from start date required