Admissions Representative

South University; Virginia Beach, Northern (VA, KY); Hybrid; USD 35,000 - 55,000; Full time

Job summary

South University in the United States seeks an Admissions Representative to recruit qualified applicants for admission, manage inquiries, and schedule interviews. You will collaborate with Student Support Services to ensure matriculation and maintain the university's ethical standards.

The role requires strong communication, interpersonal, and organizational skills, with experience in admissions or sales and proficiency in MS Office.

Qualifications

• Bachelor’s degree in business or related field; 1 year admissions/sales experience.
• Associate’s degree with 3 years admissions/sales experience.
• Excellent written and verbal communication.
• Strong interpersonal and collaborative skills.
• Proficient with MS Office and reporting tools.
• Ability to handle multiple priorities and meet deadlines.

Responsibilities

• Explain programs, outcomes, student services, and finances to students, parents, and educators.
• Manage inquiries and schedule interviews; pursue enrollments.
• Schedule interviews, forecast new students for admissions leadership.
• Participate in recruitment events and open houses.
• Support other departments with data collection and problem-solving.
• Maintain ethical standards and South University philosophy.

Skills

Communication skills

Interpersonal skills

Organizational skills

Ethics

MS Office

Leadership

Active listening

Adaptability

Multitasking

Customer focus

Education

Bachelor’s degree in business or related field

Associate’s degree with 3 years admissions/sales experience

Tools

Reporting software

Job description

POSITION SUMMARY:

Responsible for recruiting qualified applicants for admission to the University in accordance with state and federal accreditation and institutional policies and regulations, consistent with the highest ethical standards. The Admissions Representative is responsible for managing time and inquiry resources to generate interest in our programs. This position will conduct a high volume of prospective phone contacts to secure appointments and facilitate interview activities, and conduct follow-up activities with unresolved interviewees and future class applicants. They will work interdepartmentally with Student Support Services to ensure students are supported and successfully matriculate. Incumbent must ensure that the South University philosophy is considered in carrying out the duties and responsibilities of this position: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and maintenance of an environment that is conducive to innovation, positive thinking, and expansion.

ESSENTIAL FUNCTIONS:

• Accurately and completely explain educational programs, expected outcomes, student services, and financial considerations to students, parents, and educators.
• Manage inquiries to achieve prompt contact and meet weekly performance goals; utilize approved recruitment policies/formats; make prompt, effective contact with inquiries; and redirect unqualified candidates based on incompatible career goals.
• Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others who may be interested in programs offered.
• Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine the appropriateness of candidates for enrollment based on career goal compatibility.
• Accurately forecast projected new students periodically for admissions leadership.
• Consistently conduct follow-up meetings, at a minimum of monthly, with all applicants to ensure successful matriculation.
• Assist other personnel and departments with data collection and problem-solving.
• Participate in appropriate recruitment and enrollment activities, including open houses, regional presentations, training sessions, orientation programs, career days, community outreach, and employer partnerships.
• Other duties as assigned.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in business or a related field and one year of successful admissions or sales experience, OR associate’s degree and three years of successful admissions or sales experience. (Salary level will be based on degree level.)
• Sincere interest in helping others achieve life goals
• Excellent written and verbal communication skills.
  
• Strong interpersonal skills with both faculty and student populations.
• Superior organizational and problem-resolution skills.
• Goal-oriented and highly ethical.
• Strong expertise with MS Office as well as field-related hardware and software packages and systems for reporting features.
• Ability to interact effectively as either a leader or a team member and work collaboratively with other departments.
• Ability to listen to customers (e.g., staff, etc.) and to understand and respond positively to their requests.
• Ability to adapt to changing assignments and multiple priorities.
• Ability to manage multiple tasks and successfully meet deadlines.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.