Admissions Representative

Stanbridge University; Irvine (CA); On-site; USD 41,328 - 48,216; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Paid Time Off

Life Insurance

Work/Life Balance

Job summary

An American university is seeking a dedicated Admissions Representative to inspire prospective students and guide them through the admissions process. The ideal candidate has a bachelor’s degree and experience in admissions or customer service. You will handle inquiries, establish rapport, and provide clear information about programs. A commitment to outstanding customer service is essential. This role offers competitive hourly pay and a collegial work environment.

Qualifications

• Two or more years of admissions or customer relations experience.
• Ability to meet accrediting agency requirements.
• Knowledge of higher education standards and regulations.

Responsibilities

• Respond to inquiries via phone, internet, and in-person.
• Establish rapport with prospective students.
• Evaluate educational and employment backgrounds.

Skills

Oral communication

Written communication

Interpersonal communication

Customer service

Data entry

Education

Bachelor's degree

Tools

Database software

Office software

Job description

Are you an enthusiastic communicator who loves inspiring others to achieve their educational dreams?

Stanbridge University is searching for a dedicated and driven Admissions Representative to join our dynamic team. In this pivotal role, you'll be essential in helping prospective students navigate the admissions process. As their initial point of contact, you'll share valuable information about our programs and respond to any questions they might have.

Essential Functions

• Respond to all phone, internet, and in-person inquiries in a timely and efficient manner
• Establish rapport with prospective students in all phone and internet interactions by answering questions about programs, asking pertinent and fact‑finding questions, and setting up appointments for face‑to‑face interviews
• Create a friendly and professional atmosphere during interviews by providing clear, complete, and accurate information about programs and the admissions process in accordance with the policies and procedures of the university
• Present accurate and complete information about the content and length of programs, academic requirements and policies of the university, and the employment and salary prospects for graduates
• Disseminate current advertising and promotional media to prospective students during the admissions process
• Provide student outcomes and other achievements of the university from documents and sources approved by the university administration
• Evaluate the educational and employment background of each prospective student to determine whether the university has a program that is appropriate for the person's academic abilities and goals
• Convey the results of admissions examinations to prospective students and assist in rescheduling retake examinations as necessary
• Coordinate admissions activities with those in other functional areas of the university, including financial aid, student services, and educational programs
• Enter data on leads, return calls, emails, appointments, interviews, completions, enrollments, and other data as required of admissions representatives
• Use all tools available to admissions representatives, including databases, the phone system, software programs, and print media
• Provide feedback to the Director of Admissions about successes, challenges, and areas for continuing improvement of the admissions process
• Establish and meet qualitative and quantitative performance goals to meet the customer service, enrollment, and reporting goals in admissions
• Attend departmental meetings, graduation ceremonies, and other university meetings or events, as required
• Foster an educational environment that is conducive to learning, respect, integrity, teamwork, and professionalism
• Adhere to the requirements of accrediting, federal, and state agencies as well as the policies and procedures of the university
• Provide outstanding customer service to all constituencies and partners of the university
• Perform other duties as assigned by the Chief Executive Officer/President of the university
• Maintain acceptable level of performance as measured by supervisor and student evaluations, as applicable
• Continue progress on meeting professional, departmental, and university goals

Qualifications

• A bachelor's degree from an accredited college or university
• Two or more years of experience in admissions in higher education or customer relations in business
• Ability to meet the minimum requirements of accrediting, state, and federal agencies for education, work experience, and certification/licensing to perform in the stated position
• Knowledge of institutional, accrediting, state, and federal standards, laws, and/or regulations for higher education
• Excellent oral, written, and interpersonal communication skills in a culturally diverse environment
• Facility in using computer technology systems current in higher education
• $30-$35/hr. (Salary is based on education and experience.)

Conditions of Employment

• The work environment and physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be physically present in the office
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function
• Employment verification will be conducted to verify the minimum years of practical work experience required by our accreditors
• All employment offers are contingent upon completion of a background check

Work Environment

• Standard office/classroom/lab or clinical setting
• Typically, duties are performed in an office/classroom/Lab/clinical setting environment while sitting at a desk or computer workstation
• Work environment may include skills lab or bedside environments as required by program
• An incumbent is subject to contact with others, frequent interruptions, noise from talking or office equipment and demanding timelines

Physical Demands

• The incumbent regularly sits for extended periods
• Physical ability to perform the duties as assigned to the program or department
• Proficient in operating electronic keyboards and other office machines
• Effective verbal communication skills in answering telephones and providing information with clarity and distinctness
• Ability to read fine print and operate computers with precision
• Ability to understand voices over the telephone and in person
• Able to lift, carry, and/or move objects weighing between 10-25 pounds as needed

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Exciting university events
• Seasonal motivational health and wellness challenges
• Work/Life Balance
• Onsite wellness program/Staff Chiropractor
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)