Admissions Assistant - Asistente de Admisiones (Representante)

San Juan Capestrano; Río Piedras (PR); Presencial; USD 32.000 - 48.000; Jornada completa

Descripción de la vacante

Acadia Healthcare seeks an Admissions Clerk to manage patient intake and registration in a fast-paced healthcare setting. The role involves greeting patients, processing admissions paperwork, coordinating with insurance providers, and ensuring accurate data entry into the hospital’s systems.

Responsibilities include guiding patients through forms, coordinating with clinical staff, and maintaining a safe, empathetic environment for patients and families.

Formación

• Bachelor’s degree preferred; Social Services field is a plus.
• 1+ year experience in healthcare preferred.
• CPR and de-escalation/restraint certification required (training available upon hire).
• Strong communication and data-entry skills required.

Responsabilidades

• Greet and search new patients and those transporting patients on arrival.
• Handle clerical duties: paperwork, data entry, insurance claims, and phone calls.
• Complete admission paperwork and explain forms to patients before signing; notify clinical lead.
• Escort patient and paperwork to appropriate location within the facility.
• Ensure timely and accurate admission paperwork; notify staff of arrival/transfer.
• Ensure required patient information is received and appointments are made with health personnel.
• Document clinical information in patients’ medical records and registration systems.
• Maintain a safe, clean, and supportive environment for patients and staff.
• Perform safety checks and nonsupervisory duties as required.
• Engage patients in activities to support treatment goals.

Conocimientos

Customer service

Data entry

Phone handling

Interpersonal skills

Educación

Bachelor’s degree (preferred)

Herramientas

EHR systems

Descripción del empleo

Overview

PURPOSE STATEMENT:

Responsible for the admission and registration of incoming patients.

Responsibilities

ESSENTIAL FUNCTIONS:

• Greet and search new patients and those transporting patients upon arrival.
• Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.
• Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing, notify the clinical lead of the patient’s arrival, and escort the patient and documentation to the appropriate location within the facility.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Demonstrate a positive, empathetic, and professional attitude toward customers always.
• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Ensure the well-being of patients and provide a positive, supportive, and structured environment.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.
• Document timely, accurate, and appropriate clinical information in patients’ medical records and inpatient registration or other technology systems.
• Assist in providing a safe, secure, clean and, comfortable environment for patients, significant others and, staff.
• Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.
• May obtain patient's vital signs, height, and weight as assigned and document in the patient record.
• Engage patients in activities and interactions designed to encourage the achievement of the treatment goals.
• Assist incoming patients/family members with contraband searches, and itemizing belongings and valuables when needed.
• Complete and maintain required documentation.
• Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.
• May provide transportation for the patient, or coordinate transportation with an appropriate staff member.
• Recognize that patient safety is a top priority.
• Data Entry

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree is preferred; Social Services field is a plus.
• One or more years’ experience in healthcare preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.