Admissions Representative

Pediatric Home Service, Inc.; Lenexa (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous PTO

401(k) Matching

Tuition Reimbursement

Professional Development & Learning

Health and Dental insurance

Short & Long Term Disability and Life

Job summary

Pediatric Home Service, Inc. is seeking a full-time Admissions Representative to join our patient-centered team. You will manage DME intake in Brightree, coordinate referrals, and ensure accurate patient and insurer information for billing and service delivery.

You’ll work in a fast-paced, supportive Customer Service department and play a critical role in serving medically complex children and their families with compassion and efficiency.

Qualifications

• High school diploma or equivalent required or 16 months of related experience.
• DME intake/admissions experience preferred.
• Excellent organization, multitasking, problem-solving and communication skills; customer-service mindset.

Responsibilities

• Perform DME intake through the Brightree database.
• Coordinate New Product Request process and CS helpdesk activities.
• Handle patient referrals and obtain insurance authorization information as required.
• Process and coordinate paperwork for intake and billing.
• Attend on-call shifts as needed and support evening/saturday rotations.

Skills

Customer service

Organization

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Brightree EHR

Job description

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that's committed to putting children and families first.

• Position: Admissions Representative
• Hours: Monday-Friday, 8am-5pm

THE POSITION:

We are looking for a full-time Admissions Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment and you'll find yourself challenged and required to use critical thinking every day. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically fragile children and their families.

• Performs intake of Durable Medical Equipment (DME), through the Brightree database
• Coordinates the New Product Request process
• Coordinates activities of the Customer Service (CS) helpdesk
• Performs duties of the Coordinator of the Day (COD)
• Obtains new patient referrals
• Obtains insurance authorization information as required for products and services provided by PHS
• Obtains ongoing patient supply orders
• Obtains prescriber orders for products and services provided by PHS
• Completes patient and prescriber information changes
• Maintains all patient information on an ongoing basis
• Coordinates intake process for specialized organizations
• Supports evening and Saturday on-call staff
• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Reads prescriber orders, customer orders, work orders and shipping orders to determine items to be moved, gathered, or distributed
• Coordinates service for evening deliveries
• Process and coordinates paperwork from items delivered for intake
• Prepare patient paperwork for billing
• On-call duties/rotation may be required based on business need
• Other duties as assigned

REQUIREMENTS:

• High school diploma or 16 months of related experience and/or training, or an equivalent combination of education and experience.
• Durable medical equipment (DME) intake/ admissions experience preferred
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
• Experience in Brightree EHR a plus!

BENEFITS

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• Health and Dental insurance
• Short & Long Term Disability and Life Insurance

We look forward to learning more about you & the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.