Admissions Representative

Pediatric Home Service, Inc.; Houston (TX); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

PTO

401(k) Matching

Tuition Reimbursement

Health Insurance

Dental Insurance

Disability & Life Insurance

Job summary

Pediatric Home Service is seeking an Admissions Representative in Houston, TX to join our fast-paced Customer Service team. You will manage DME intake, patient referrals, insurance authorizations, and ongoing patient records, while supporting after-hours on-call rotations.

The role emphasizes organization, clear communication, and a patient-centered approach as we support medically complex children at home with families.

Qualifications

• High school diploma or 1–6 months of related experience and/or training, or an equivalent combination of education and experience.
• DME intake/admissions experience preferred
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills; customer service mindset required.
• Experience with Brightree EHR is a plus.

Responsibilities

• Performs intake of Durable Medical Equipment (DME) through the Brightree database.
• Coordinates the New Product Request process.
• Coordinates activities of the Customer Service (CS) helpdesk.
• Performs duties of the Coordinator of the Day (COD).
• Obtains new patient referrals.
• Obtains insurance authorization information as required for products and services provided by PHS.
• Obtains ongoing patient supply orders.
• Obtains prescriber orders for products and services provided by PHS.
• Maintains all patient information on an ongoing basis.
• Coordinates intake process for specialized organizations.
• Supports evening and Saturday on-call staff.
• Addresses billing or service complaints and refers to appropriate departments for investigation.
• Reads orders and shipping documents to determine items to move or distribute.
• Coordinates service for evening deliveries.
• Processes paperwork from delivered items for intake.
• Prepares patient paperwork for billing.
• On-call duties/rotation may be required.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Brightree EHR

Job description

Working for Pediatric Home Service means making a difference. It means having a positive impact on the medically complex patients in your community. It also means joining a pretty fabulous team of individuals. We take our work and our fun seriously.

Healthcare Admissions/Intake Representative

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

• Position: Admissions Representative
• Location: Houston, TX
• Hours: Monday-Friday, 8am-5pm

THE POSITION:

We are looking for a full-time Admissions Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment and you’ll find yourself challenged and required to use critical thinking every day. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically fragile children and their families.

• Performs intake of Durable Medical Equipment (DME), through the Brightree database
• Coordinates the New Product Request process
• Coordinates activities of the Customer Service (CS) helpdesk
• Performs duties of the Coordinator of the Day (COD)
• Obtains new patient referrals
• Obtains insurance authorization information as required for products and services provided by PHS
• Obtains ongoing patient supply orders
• Obtains prescriber orders for products and services provided by PHSCompletes patient and prescriber information changes
• Maintains all patient information on an ongoing basis
• Coordinates intake process for specialized organizations
• Supports evening and Saturday on-call staff
• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Reads prescriber orders, customer orders, work orders and shipping orders to determine items to be moved, gathered, or distributed
• Coordinates service for evening deliveries
• Process and coordinates paperwork from items delivered for intake
• Prepare patient paperwork for billing
• On-call duties/rotation may be required based on business need
• Other duties as assigned

REQUIREMENTS:

• High school diploma or 1–6 months of related experience and/or training, or an equivalent combination of education and experience.
• Durable medical equipment (DME) intake/ admissions experience preferred
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
• Experience in Brightree EHR a plus!

BENEFITS

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• Health and Dental insurance
• Short & Long Term Disability and Life Insurance

We look forward to learning more about you & the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123

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