Admissions Representative

SkyPark Santa’s Village, LLC.; California (MO); Hybrid; USD 17,000 - 22,000; Part time

Job summary

SkyPark Santa’s Village, LLC. is seeking an Admissions Representative to manage admissions and guest services to deliver an exceptional park experience. The role requires effective communication to resolve issues professionally, with a focus on guest satisfaction and smooth operations during weekends and holidays.

This is a seasonal/temporary position demanding a guest-first mindset. The Admissions team supports guests from entry to exit, leveraging the Park’s POS system for ticketing,

Qualifications

• Fast-paced environment experience
• Excellent interpersonal and communication skills
• Unbiased judgement
• Strong organizational skills
• Adaptability in a changing environment
• Background in customer service and sales
• Comfort with crowd control
• Ability to stand for long periods and lift up to 50 lbs

Responsibilities

• Greet guests entering the park with a smile and positive attitude.
• Maintain knowledge of park hours and prices.
• Communicate clearly with guests and colleagues.
• Handle high-traffic areas calmly and professionally.
• Operate CenterEdge POS for transactions, reservations, refunds, and discounts.
• Be flexible to cover unexpected needs.
• Ensure waivers are signed and filed before entry.
• Follow cleaning procedures and maintain service quality.
• Provide the highest quality of guest service.
• Perform other duties as assigned.

Skills

Customer service

Sales

Interpersonal communication

Crisis management

Tools

CenterEdge POS System

Job description

Description

As an Admissions Representative, you are responsible for all Admissions/Guest Services duties and will report to the Admissions Supervisors. You will be taking care of daily operations of Admissions to achieve our mission to “Make Spirits Bright” for every guest and give them the best experience possible. Effective communication is required with guests to solve issues in a professional, friendly, timely and mutually satisfactory manner.

The goal is to build relationships with our guests by understanding their needs and doing what you can to meet them. Position is Seasonal/Temporary and requires availability on weekends and holidays.

Responsibilities:

• Greet guests entering the park with a smile and a positive attitude.
• Maintain a detailed knowledge about SkyPark hours of operation and prices.
• Communicate clearly and professionally when working with fellow employees and guests.
• Handles a high traffic/stress area in a calm, respectable manor.
• Have a clear understanding and knowledge of the CenterEdge POS System to handle any transactions, including: credit card/cash ticket sales, reservations, refunds (with manager approval), date changes, group sales special requests, processing discounts, closing out the tills, etc.
• Be flexible at all times in order to cover the unexpected needs of SkyPark.
• Make sure all waivers are signed by guests and saved before entering the park.
• Following all cleaning procedures assigned by Supervisors, checking off each item.
• Provide the highest quality of service.
• Other duties as assigned.

Qualifications:

• Ability to work well in a fast paced environment and also under pressure.
• Excellent inter-personal and communication skills.
• Must display good, unbiased, judgement at all times.
• Must display organizational skills.
• Must perform duties in an ever changing environment.
• Have a strong background in Customer Service and Sales.
• Must be comfortable with crowd control.
• Must be comfortable on feet all day and can lift 50lbs or more.

*Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.