Admissions Ops Lead: Applicant Services & Team Oversight

University of Florida; Gainesville (FL); On-site; USD 46,800 - 57,200; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

State Retirement Plans

Paid Time Off

Tuition Assistance

PSLF Eligible Employer

Job summary

The University of Florida is seeking an Admissions Officer III to supervise Applicant Services, overseeing a fast-paced team processing over 120,000 applications annually at the Main Campus in Gainesville.

You will drive operations, ensure data integrity across Slate, SIS, and related systems, while partnering with campus stakeholders to deliver outstanding service to prospective students and families.

Qualifications

• Master's degree in an appropriate area; or a bachelor's degree in an appropriate area and two years of relevant experience.

Responsibilities

• Lead daily operations of the Applicant Services call center and ensure timely processing of applications.
• Manage application workflow, document imaging, and data integrity in Slate and SIS.
• Perform initial conduct reviews and determine residency classifications for tuition purposes.
• Monitor communications and update systems to ensure effective outreach and applicant support.
• Supervise, train, and hire full-time and OPS staff in Applicant Services.
• Develop and conduct training sessions on admissions processes across Slate, Salesforce, and Campus Solutions.
• Coordinate staff schedules, manage time reporting, and lead performance evaluations while ensuring privacy compliance.
• Oversee inbound/outbound calls and implement call campaigns.
• Assist with office visitations, handle complex inquiries, and liaise with OneStop Enrollment Services.
• Manage sensitive residency cases and support the Residency Appeals Committee.
• Contribute to the Office of Admissions' annual report and strategic planning initiatives.
• Assist in holistic reviews of freshman applications.

Skills

Staff supervision

Customer service

Process improvement

Education

Master's degree

Bachelor's degree with 2 years experience

Tools

Slate

Salesforce

Campus Solutions

Job description

The University of Florida is seeking an Admissions Officer III to supervise Applicant Services, overseeing a fast-paced team processing over 120,000 applications annually at the Main Campus in Gainesville.

You will drive operations, ensure data integrity across Slate, SIS, and related systems, while partnering with campus stakeholders to deliver outstanding service to prospective students and families.