Admissions Operations Quality Improvement Lead

Rush University Medical Center; Chicago (IL); On-site; USD 35,000 - 49,000; Full time

Job summary

Rush University Medical Center in Chicago seeks an Admissions Operations Quality Improvement Specialist to enhance efficiency and reliability of the 8–9 month admissions cycle.

The role focuses on managing high volumes of applications, reducing redundant steps, improving interview workflows, and producing timely data reports for the Office of Admissions, aligning with LCME CQI efforts.

Qualifications

• Bachelor's degree in a relevant field such as healthcare administration, public health, business, or related discipline.
• 2-4+ years of experience in admissions operations, operational reporting, quality improvement, or related environment.
• Demonstrated ability to manage workflows, prioritize cycle demands, and reduce redundancies.
• Working knowledge of admissions-cycle data, data-quality monitoring, and reviewer reliability.
• Strong written and verbal communication; ability to prepare SOPs, updates, and operational summaries.
• Proficiency with Excel and data tools; experience with SQL, Tableau, Power BI or similar tools preferred.
• Ability to collaborate with staff, reviewers, leadership during peak cycle periods.

Responsibilities

• Map end-to-end admissions workflow from intake to matriculation.
• Analyze volume, cycle time, workload, and status data to identify bottlenecks and handoffs.
• Identify root causes and recommend solutions to improve workflow performance and data quality.
• Monitor interrater reliability and support calibration activities during the cycle.
• Review procedures for consistency with policies, timelines, and reporting needs.
• Author clear SOPs and develop training materials for staff and reviewers.
• Establish and track admissions metrics and prepare recurring reports for leadership.

Skills

Process mapping

Data analysis

Workflow optimization

SOP writing

Excel

SQL

Tableau

Power BI

Communication

Education

Bachelor's degree in healthcare administration / public health / business

Master's degree preferred

Tools

SQL

Tableau

Power BI

CRM platforms

Job description

Rush University Medical Center in Chicago seeks an Admissions Operations Quality Improvement Specialist to enhance efficiency and reliability of the 8–9 month admissions cycle.

The role focuses on managing high volumes of applications, reducing redundant steps, improving interview workflows, and producing timely data reports for the Office of Admissions, aligning with LCME CQI efforts.