Admissions Operations Lead

Acadia Healthcare; Fort Smith (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Acadia Healthcare in Fort Smith, AR is seeking a supervisor to oversee patient intake and admissions operations on the 2p-10p shift. You will coordinate call and referral management, scheduling, and benefit verification to support timely admissions and patient care.

The role emphasizes leadership, staff precepting, EMTALA compliance where applicable, and collaboration with the business office for financial counseling.

Qualifications

• Bachelor’s degree in a social service field preferred.
• Master’s degree in a social services field preferred or RN preferred.
• In some states, may also be a registered nurse, in which case, an associate's or bachelor's degree in nursing is required.
• One or more years’ experience in a healthcare admissions role preferred.
• One or more years’ supervisory/lead in a healthcare admissions setting experience preferred.

Responsibilities

• Plan, assign, supervise, and perform duties to ensure patient safety and the efficiency of the department.
• Prioritization of potential admissions, considering patient needs and the facility’s capability and capacity.
• Coordinate with the business office to ensure timely and accurate financial counseling of patients.
• Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members.
• Ensure that EMTALA logs, if applicable, is completed for each patient seen by admissions.
• Participate in staff training by serving as a preceptor for new admission team employees.
• Report shift challenges promptly to AOC, or Admissions Director.
• Demonstrate a positive, empathetic, and professional attitude toward customers always; resolve complaints when needs are not met.

Education

Bachelor’s in social work or related field

Master’s in social services or RN preferred

RN or nursing degree (associate or bachelor) may be required in some states

1+ years healthcare admissions experience

1+ years supervisory/lead experience in healthcare admissions

Job description

Acadia Healthcare in Fort Smith, AR is seeking a supervisor to oversee patient intake and admissions operations on the 2p-10p shift. You will coordinate call and referral management, scheduling, and benefit verification to support timely admissions and patient care.

The role emphasizes leadership, staff precepting, EMTALA compliance where applicable, and collaboration with the business office for financial counseling.