Admissions Operations Assistant

George Mason University; Fairfax (VA); On-site; USD 26,863,000 - 31,161,000; Part time

Job summary

George Mason University is seeking an Admissions Operations Assistant to support daily office tasks and professional projects within the Division of Enrollment Management. The position rotates through admissions operations spaces, providing agile team support and long-term collaboration.

This ongoing, part-time role requires strong communication, attention to detail, and customer service experience, with on-site work in Fairfax, VA and a 25–29 hour week schedule.

Qualifications

• Effective written and verbal communication skills.
• Ability to work effectively and respectfully with diverse populations.
• Ability to work well in a fast-paced, collaborative team environment.
• Ability to perform work with substantial attention to detail.
• Ability to learn policies and procedures quickly.
• Demonstrated customer service experience.

Responsibilities

• Supports daily review of undergraduate freshmen, transfers, graduate and non-degree domicile statuses.
• Processes supporting domiciliary documentation.
• Processes transcripts or other supporting documentation.
• Reviews undergraduate non-degree admissions applications.
• Responds to inquiries and provides information in a timely, professional manner.
• Serves as a back-up graduate processing specialist.
• Provides administrative support to the admissions specialists and enhances customer service for applicants.
• Assists with processing credit by exams and transfer credit equivalencies.
• Additional responsibilities to support the Office of Admissions.

Skills

Communication

Diversity awareness

Teamwork

Attention to detail

Policy learning

Customer service

Education

Bachelor’s degree or equivalent

Tools

Ellucian Banner

Salesforce CRM

TES

Job description

Department: Division of Enrollment Management

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Work Schedule: The Office of Admissions serves students Monday-Friday, 8:30 am-5:00 pm. Total expected hours of work is 25-29 per week.

Location: Fairfax, VA

Workplace Type: On Site Required

Sponsorship Eligibility: Not eligible for visa sponsorship

Salary: Starting at $15 per hour

Criminal Background Check: Yes

About The Department

The Division for Enrollment Management, as a part of the Office of the Provost at George Mason University, supports student recruitment, retention, and success. We develop and implement strategic enrollment management plans, create and facilitate processes, and inform policies that guide students through their academic journey from recruitment to post-matriculation. Driven by a commitment to transparent, data-informed decision-making, the Division advances institutional enrollment goals through collaboration, innovation and a student-centered approach.

The Office of Admissions facilitates the recruitment and enrollment of freshman, transfer, graduate, and non-degree students in alignment with the University’s strategic plan, ensuring a diverse and successful student body that contributes to the institution’s excellence and global impact.

About The Position

The Admissions Operations Assistant will serve as needed in a variety of Admissions Operations spaces, rotating to learn each units’ roles and responsibilities serving as an agile team member. This role combines daily office support and professional project work to assist the team.

This is an ongoing position, and we are seeking an individual who will become a long-term team member.

Responsibilities May Include Some Or All Of The Following

• Supports the daily review of undergraduate freshmen, transfers, graduate, and non-degree domicile statuses;
• Processes supporting domiciliary documentation;
• Processes transcripts or other supporting documentation;
• Reviews undergraduate non-degree admissions applications;
• Responds to inquiries from a variety of sources and provide information to necessary parties in a timely and professional manner;
• Serves as a back-up graduate processing specialist;
• Provides administrative support to the admissions specialists and an enhanced customer service experience to our applicants;
• Assists with processing credit by exams and transfer credit equivalencies; and
• Additional responsibilities as assigned to help support the Office of Admissions.

Required Qualifications

• Effective written and verbal communication skills;
• Ability to work effectively and respectfully with diverse populations;
• Ability to work effectively as part of a fast-paced, collaborative team environment;
• Ability to perform work with substantial attention to detail;
• Ability to learn policies and procedures quickly; and
• Demonstrated customer service experience.

Preferred Qualifications

• Bachelor’s degree or equivalent combination of education and experience;
• Data entry experience;
• Experience with Ellucian Banner software; Salesforce CRM, and/or TES (Transfer Evaluation System); and
• Bilingual.

Mason Ad Statement

George Mason University is a nationally ranked R1 research university committed to creating a more just, free, and prosperous world. With 40,000 enrolled students, George Mason is the largest and most diverse public research university in Virginia, offering degree programs at the master's, doctoral, and professional level, along with certificates and credentials.

George Mason fosters an All Together Different environment for students, faculty, and staff, driven by our core beliefs. We believe in inclusivity over exclusivity; we believe in advancing our mission by being willing to take risks, not avoiding them; and we believe our best work is possible when we apply our diversity of origin, identity, circumstance, and thought.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/