Patient Service Representative

Ocean view psychiatric hospital; Long Beach (CA); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Comprehensive medical insurance

401(k) retirement plan

Supportive team environment

Opportunities for growth and training

Job summary

Ocean View Psychiatric Health Facility in Long Beach, CA is seeking a Patient Service Representative to provide a welcoming admissions experience for individuals seeking mental health care. You will serve as the primary call center contact, handle inquiries, verify patient information, and coordinate admission logistics and referrals.

The role requires strong multitasking, accuracy in documentation, and the ability to support patients compassionately during crises.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years in behavioral health/healthcare setting.
• Ability to remain calm in high-stress situations.
• Effective verbal and written communication in English.
• CPR/BLS/First Aid certification or ability to obtain within 90 days.

Responsibilities

• Handle phone calls and route messages to appropriate teams.
• Conduct initial phone and pre-admission assessments.
• Collect health data and records for review.
• Coordinate patient transportation and admissions/discharges.
• Check insurance eligibility and basic billing, obtain authorizations.
• Enter patient data into CS-Link and EHR systems.
• Maintain medical records and bed availability reports.
• Update teams on patient status and ensure regulatory compliance.

Skills

Calm under pressure

Strong communication

Teamwork across departments

Proficiency with data entry

Education

High school diploma or equivalent

Tools

CS-Link

EHR systems

Microsoft Office

Job description

Department: Long Beach, CA

Pay Range: $30-32 (hourly)
Schedule: 12-hour shifts, Weekday and Weekend availability is required.

Position Summary

As a Patient Service Representative at Ocean View Psychiatric Health Facility, you will provide a welcoming, efficient, and compassionate admissions experience for individuals seeking mental health care. Reporting to the Intake Manager and PSR Leads, you will serve as the primary call center contact. Responsibilities include answering inquiries, capturing accurate messages, verifying patient health information, and managing referrals. Additionally, you will coordinate admission logistics, schedule patient transits, and facilitate seamless communication between clinical and administrative teams. This fast-paced role demands high documentation accuracy, strong multitasking skills, and the professional capacity to support patients compassionately during crises.

Key Responsibilities

• Handle phone calls, route messages, and process provider correspondence.
• Handle incoming inquiries and conduct initial phone and pre-admission assessments.
• Collect relevant health data and clinical/psychiatric records for review.
• Coordinate safe patient transportation and process admissions and discharges.
• Check insurance eligibility, calculate basic billing computations, and secure authorizations.
• Input accurate patient demographic and insurance data into CS-Link and EHR systems.
• Maintain medical records and fax daily census reports regarding bed availability.
• Update clinical, nursing, social work, and outreach teams on patient status.
• Adhere to healthcare regulatory standards, Patients’ Rights, and LPS statutes.
• Complete additional tasks and duties as assigned by management.

Minimum Qualifications

• High school diploma or equivalent required

• Minimum of two (2) years of experience in a behavioral health, healthcare, or hospital setting.

• Demonstrated ability to remain calm, composed, and effective in high-stress or crisis situations

• Strong teamwork and collaboration skills across disciplines and departments.

• Demonstrated sound professional judgment; clinical judgment where applicable to licensure/role

• Proficiencyin the use of computers and standard keyboard functions for data entry and electronic documentation

• Effective verbal and written communication skills

• Ability to read, write, and communicate fluently in English

• Current CPR, BLS, and First Aid certification, or ability to obtain within90 daysof employment

Preferred Qualifications

• Minimum of five (5) years of experience in a behavioral health, healthcare, or related human-services setting (role-specific equivalent acceptable)

• Prior experience using Electronic Health Records (EHR) systems for documentation and coordination of care

• Proficiencywith Microsoft Office Suite (Word, Excel, Teams) and/or cloud-based communication platforms (e.g., Slack, Zoom)

• Bilingual in English and Spanish, or other languages commonly spoken by the patient population

• Crisis prevention/intervention training (e.g., HWC, CPI, PMAB) or de-escalation certification

• Knowledge of HIPAA, Title 22, and other applicable regulatory standards

• Familiarity with trauma-informed care principles and culturally responsive practices

Benefits

• Comprehensive medical, dental, and vision insurance for qualifying employees

• 401(k) retirement savings plan

• Supportive, team-oriented work environment

• Opportunities for professional growth, training, and advancement within the organization

Physical & Environmental Requirements

• Frequent walking, standing, sitting, twisting, and bending arerequired.

• Mustpossessadequate auditory capacity to communicate clearly and follow verbal instructions.

• May berequiredto lift and carry objects weighing up to 25 pounds.

• Ability to sit or stand for extended periods of time.

• Must be able tooperatestandard office and/or clinical equipment requiring repetitive hand movements, manual dexterity, and fine finger coordination, including the use of computers, telephones, and related devices.

Special Conditions

• Employment is contingent upon successful completion of Live Scan fingerprinting, background check clearance, and verification of required licenses, certifications, and education

• Satisfactory completion of professional reference checks

• Must be legally authorized to work in the United States; Ocean View does not provide visa sponsorship for certain roles unless otherwise specified

• Compliance with all applicable federal, state, and local regulations, including California Department of Health Care Services (DHCS), The Joint Commission, and HIPAA standards

• Compliance with all required health screenings and immunizationsin accordance withregulatory guidelines and facility policy, which may include tuberculosis (TB) testing, N95 fit testing, annual trainings, and proof of vaccination for certain communicable diseases

• Availability to work evenings, weekends, holidays, or variable shifts as needed, based on operational or patient care needs