Admissions Navigator for Addiction Treatment

The National Call Center; Brentwood (MD); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Medical, dental, vision plans

401(k) with company match

SoFi student loan refinancing program

Career development opportunities

Job summary

Universal Health Services (UHS) National Call Center in Brentwood, TN is hiring Admissions Coordinators for full-time roles with evening shifts. You will respond to inquiries from prospective patients nationwide, document interactions in the CRM, and facilitate admissions with empathy and accuracy.

The role requires understanding psychiatric and addiction treatment basics, plus strong listening skills, to connect with patients and guide them through the admissions process.

Qualifications

• High School graduate or equivalent; vocational tech schooling preferred.
• 0-1 year related experience required; 1-3 years preferred.
• Minimum of 6 months to 1 year experience in transactional/relationship sales preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Answer calls, emails, chats, and texts from prospective patients per guidelines.
• Record all patient-related interactions in the CRM platform accurately.
• Provide reports, reviews, and back-up for calls, emails, chats, and texts as required.
• Explain evaluation and admission process and provide facility information; follow up as needed.
• Identify outpatient leads and refer to the appropriate team member.

Skills

Microsoft Office

Listening skills

Psychiatric knowledge

Addiction treatment knowledge

Customer service

Education

High School diploma or equivalent

Vocational/Tech schooling preferred

Tools

CRM platform

Microsoft Office Suite

Job description

Responsibilities

UHS National Call Center (a UHS company)

Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education, and research. Our vision is to be the best at delivering effective, lasting treatment and to provide superb experiences across our continuum of care in all places.

Due to tremendous growth our national call center is adding experienced ADMISSIONS COORDINATORS at our regional office conveniently located in Brentwood, TN Are you looking to make a difference in your community? Looking for a company with a true career path and positive environment? This is a full-time role with excellent benefits, professional working environment and work that makes a difference.

Position Summary:The Admission Coordinator (AC) is responsible for responding to initial inquiries associated with the Admission Center by answering calls, texts, and emails from prospective patients from across the country in need of addiction treatment. This position engages with prospective patients identifying their specific need(s) while proposing the appropriate treatment solution(s).

This role requires a foundational understanding of psychiatric and addiction treatment, along with the ability to interpret verbal and non-verbal cues to build rapport and trust. Success in this role is defined by the ability to consistently connect with patients, communicate with empathy and clarity, facilitate timely and appropriate admissions that support long‑term recovery, and thoroughly document each interaction in the company’s CRM platform.

Schedules Available:

Tuesday-Saturday (Sunday-Monday off) 2:00pm-10:30pm

Or

Sunday-Thursday (Friday-Saturday off) 2:00pm-10:30pm

Job Duties/Responsibilities:

• Answers phone calls, emails, chats, and texts in a timely manner according to guidelines from prospective patients, referral accounts, mobile assessors, and business development reps.
  
• Records all patient-related interactions and information in the CRM platform accurately and completely.
  
• Provides reports, reviews documentation, and serves as backup for calls, emails, chats, and texts as required.
  
• Sets the patient at ease by explaining the evaluation and admission process and providing facility information. Follows up with patients as needed or as requested by managers.
  
• Identifies outpatient leads and refers to the appropriate team member.

Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom.www.uhs.com.

Qualifications

Requirements:

• High School Graduate/Equivalent required, Voc. Tech school degree preferred.
• 0-1 year related experience required, 1-3 years preferred
• Minimum of 6 months – 1 year of experience in transactional/relationship sales preferred
• Proficient in Microsoft Office Suite
  
• Excellent listening skills and the ability to recognize verbal and non-verbal cues
• Knowledge of psychiatric and addiction treatment and administration.
  

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.