Admissions Manager

Basis-Independent-Schools; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Retirement match

Health/dental/vision insurance

Tuition remission

Job summary

BASIS Independent Manhattan Upper School seeks an Admissions Manager to support two campuses with end-to-end admissions, guiding families from application submission to decision. The role requires collaboration with Associate Directors, strong organizational skills, and excellent service to prospective families.

The position is in-person, supporting both the Upper West Side Lower School and the Chelsea Upper School, with occasional evenings and weekends.

Qualifications

• Bachelor's degree required.
• Administrative experience preferred.
• Proficient in Microsoft Suite and internet research.
• Experience with customer service and managing databases (CRM and ATS) preferred.

Responsibilities

• Support the Admissions team with end-to-end processes from application submission to final decision, guiding families through requirements and deadlines.
• Follow up with registered attendees of Information Sessions and Tours, maintaining a log of activities.
• Coordinate event logistics, materials, and vendor coordination to ensure seamless events.
• Provide excellent customer service to prospective families and respond to inquiries throughout the admissions process.
• Handle inquiries within scope or route to appropriate team members as needed.
• Prepare correspondence and reports to support the management team.

Skills

Enrollment engagement

Customer service

Organization

Detail oriented

Communication

Accountability

Cooperation

Efficiency

Education

Bachelor's degree

Tools

HubSpot CRM

Ravenna ATS

Microsoft Office

Job description

BASIS Independent Manhattan Upper School, a grades 6-12 private school, is seeking qualified candidates for an Admissions Manager!

What We're Looking For

As the Admissions Manager, youare responsible forsupporting the Admissions teamwith organizationand administrative detailfor the overalladmissionsadministrative process, making sure it runs smoothly. In this role, you must comfortably wear many hats and embrace the opportunity to grow and expand your skills in a dynamic, fast-paced, entrepreneurial organization.You will drive results through a tireless work ethic, doing whatever is needed when it is needed to enroll mission-aligned students into our world-class program.

This in-person position supports two campuses and requires occasional evening and weekend hours.

Your Primary Responsibilities

• Support the Associate Directors of Admissions with end-to-end admissions process for families, from application submission through final decision. This includes guiding families in completing application requirements,trackingand reviewing application materials, and following up on deadlines and outstanding items throughout the process.

• Conduct comprehensive follow up on those who have registered for and attended Information Sessions, Campus Tours, or other Admissions events whilemaintaininga log of all activity.

• Coordinate eventlogisticsby ordering refreshments, preparing all required materials, including forms and admissions folders, and managing eventsetupandbreakdownto ensure seamless event execution.

• Ensure a positive experience for prospective parents and students by providing excellent customer service, including answering applicants’ questions throughout the application process.

• Handle all inquiries within own capacity, direct inquiries outside capacity toappropriate teammembers.

• Compose correspondence and reports asrequiredin support of management team.

• Help coordinate and orchestrate admissions assessments for all grades; may berequiredto lead in-person, orlead or proctor virtual assessments.

• Facilitate and process billing (marketing, supplies, events, etc.) as needed.

• Work withdesignteam tosubmitmaterials to vendors for production and ensuretimelydelivery of those materials (printouts, signs, etc.).

• General management of administrative detail, keeping projects on schedule,printingand organizing materials.

• Update and pursue delegated tasks to ensure progress to deadlines.

• Order supplies to ensure availability when needed, and open, handle, and dispersemail.

• Work well with confidential material and ensure discreet handling of all business andcommunication.

• Will dividetime throughout the week between our Lower School on the Upper West Side and our Upper School in Chelsea.

Primary Qualifications

Key Competencies:

• Enrollment Engagement – Ability to strategically engage prospective students throughout each stage of the admissions funnel to support enrollment goals.

• Customer Service Focused - Ability to apply policies and procedures with empathy, flexibility, and sound judgement.

• Organization - Ability tomaintainahighly-organizedadmissions office in a fast-paced environment with multiple parallel workstreams.

• Detail Oriented - Ability toidentifyand improve key details of any project or task.

• Communication - Ability to communicate internally and externally in a highly effective, clear,completeand persuasive manner, both verbally and in written communications.

• Accountability - Ability to take ownership of your own work and be receptive to feedback.

• Cooperation - Ability to thrive in a highly collaborative setting and work closely with others to execute complex team projects at the highest quality.

• Efficiency - Ability to make decisions, prioritize, and execute daily responsibilities in a manner thatdemonstratesstrong judgment and execution capabilities.

Minimum Qualifications:

• Bachelor's degree

• Administrative experienceis a plus

• Demonstrates technical skills and proficient in the use of Microsoft Suite and internet searches

• Experience in customer service and managing databases for Customer Relationship Management (e.g.HubSpot) and applicant tracking systems (e.g.Ravenna) preferred

• Travel: Must be able to travel between both our Lower School on the Upper West Side and Upper School in Chelsea as needed. Must be able to travel by air or motor vehicle torequiredtraining and development sessions as needed.

Benefits:

BASIS Independent Schools offers a comprehensive benefits package which includes:

• Competitive salarydependenton education and experience.

• Career growth opportunities focused on continuous learning, mentorship, and professional advancement across our network of schools.

• Retirement options through which eligible participants may receive a 50% Company match for the first 10% of employee earnings deferred.

• Three PPO medical plans to choose from, as well as dental and vision insurance.

• An FSA option that allows for pre-tax dollars to cover medical, dependent care, and transit.

• Student tuitionremission for your children to attend our schools.