Admissions Intake & Referrals Specialist

HMSA; Honolulu (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

HMSA in Honolulu, HI is seeking an Referrals And Admissions Intake Coordinator to greet members, resolve inquiries, and route requests to the right teams. You will support enrollment in care management programs and coordinate with multidisciplinary staff to ensure smooth service delivery.

The role emphasizes accurate data handling, strong communication, and reliable administrative support for program operations. This position is full-time and on-site in Hawaii.

Qualifications

• One and a half years of related work experience; or an equivalent combination of education and/or work.
• Effective verbal and written communication skills
• Good working knowledge of Microsoft Office applications
• GED or High School

Responsibilities

• Greet members in a professional and courteous manner.
• Resolve basic and routine program-related inquiries efficiently.
• Screen and direct requests and telephone calls to appropriate individuals or departments to ensure they receive the appropriate services.
• Provide information about available care management programs and assist members in enrolling or accessing resources tailored to their needs.
• Collaborate with other Care Management Services team members to address complex or escalated concerns.
• Identify opportunities to improve member satisfaction and report feedback to management.

Skills

Verbal communication

Written communication

Customer service

Organization

Education

GED or High School

Tools

Microsoft Office

Job description

HMSA in Honolulu, HI is seeking an Referrals And Admissions Intake Coordinator to greet members, resolve inquiries, and route requests to the right teams. You will support enrollment in care management programs and coordinate with multidisciplinary staff to ensure smooth service delivery.

The role emphasizes accurate data handling, strong communication, and reliable administrative support for program operations. This position is full-time and on-site in Hawaii.