Admissions Guest Services Specialist

J_TECH Inc.; Jacksonville (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Jones Technical Institute (J-Tech) in Jacksonville, FL is seeking a dynamic Guest Service Center representative to support prospective students. You will schedule interviews with our Admissions team and help grow the school's population by delivering prompt, friendly service.

Key duties include timely calls and text replies, maintaining accurate data in the Verity system, and meeting monthly interview and referral goals while representing the college professionally at recruitment events.

Qualifications

• Associates degree preferred or relevant experience.
• Sales experience preferred or helpful.
• Strong communication skills.
• Proactive problem-solving ability.
• Excellent organizational and time management skills.

Responsibilities

• Promptly communicate with inquiries via phone or text from campus contacts.
• Correspond with prospective students and schedule interviews until interviews are completed.
• Learn and use Verity CRM to record accurate data across departments.
• Meet monthly/quarterly interview and referral goals.
• Assist admissions team to achieve daily, monthly and campaign goals.
• Initiate referral interviews to drive conversions.
• Maintain clear communication with admissions and management teams.
• Complete daily/weekly performance reports as required.
• Attend product knowledge meetings and training sessions.
• Participate in recruitment events on site as needed.

Skills

Excellent communication

Problem solving

Time management

Active listening

Team player

Education

Associates degree preferred

Sales experience helpful

Job description

Jones Technical Institute (J-Tech) in Jacksonville, FL is seeking a dynamic Guest Service Center representative to support prospective students. You will schedule interviews with our Admissions team and help grow the school's population by delivering prompt, friendly service.

Key duties include timely calls and text replies, maintaining accurate data in the Verity system, and meeting monthly interview and referral goals while representing the college professionally at recruitment events.