Admissions & Enrollment Concierge

Northeastern University; Boston (MA); Hybrid; USD 43,000 - 61,000; Full time

Benefits offered by this job

Comprehensive benefits package

Tuition assistance

Paid time off

Wellness and life benefits

Retirement plans

Commuting and transportation support

Job summary

Northeastern University is seeking an Enrollment Contact Representative who will serve as the primary contact for students and parents to assist with the recruitment and retention process. This hybrid role involves guiding students through the admissions process, advising on financial aid, and maintaining strong communication. Successful candidates will demonstrate interpersonal skills and be able to work in a fast-paced environment, making independent decisions to support student needs.

Qualifications

• Minimum of Associate's Degree or equivalent is required.
• Strong interpersonal, organizational, phone, and communication skills required.
• Experience in customer service is essential.

Responsibilities

• Assist students in navigating the admissions process and building relationships.
• Advise students on financial aid and important deadlines.
• Maintain accurate records of student contacts.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Education

Associate's Degree

Job description

Northeastern University is seeking an Enrollment Contact Representative who will serve as the primary contact for students and parents to assist with the recruitment and retention process. This hybrid role involves guiding students through the admissions process, advising on financial aid, and maintaining strong communication. Successful candidates will demonstrate interpersonal skills and be able to work in a fast-paced environment, making independent decisions to support student needs.