Admissions Director

Arlington-Pointe-Care-Center; MIDDLETOWN (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Early Pay via Tapcheck

PTO + holidays + floating holidays

Referral bonus program

Mentorship programs

Upskilling growth opportunities

Education loan repayment

Job summary

Arlington-Pointe-Care-Center is seeking an Admissions Director in Middletown, OH to lead the admissions journey from inquiry to enrollment. You will coordinate with clinical staff, marketing, and external partners to ensure smooth transitions and occupancy targets.

The role requires 3–5 years in admissions, marketing, or case management within healthcare or senior living, and a Bachelor’s degree in a related field.

Qualifications

• Bachelor’s degree or higher in a related field.
• 3–5 years of admissions, marketing, or case management experience in healthcare, senior living, or long-term care.

Responsibilities

• Oversee the admissions process for residents and families.
• Respond to inquiries and provide detailed program information.
• Schedule and conduct facility tours and discuss care plans and financial options.
• Evaluate eligibility and coordinate with clinical staff on needs.
• Collaborate with nursing, social work, and finance to complete documentation.
• Develop strategies to maintain optimal occupancy and participate in marketing activities.
• Maintain accurate admission records and referral source databases.
• Ensure compliance with local, state, and federal regulations and audit readiness.
• Provide guidance to families on financial and insurance matters; support during transfer.

Skills

Interpersonal skills

Communication

CRM systems

Microsoft Office

Healthcare regulations

Confidential data handling

Education

Bachelor’s degree in Healthcare Administration, Business Administration, Social Work, or related field

Tools

None

Job description

The Admissions Director is responsible for overseeing the entire admissions process within a healthcare or long-term care facility. This role involves coordinating all aspects of resident or patient intake, from initial inquiries through the admissions process, ensuring a smooth transition for new residents and their families. The Admissions Director works closely with healthcare professionals, marketing teams, and external agencies to maintain occupancy levels, provide exceptional customer service, and manage the administrative tasks associated with admissions.Key Responsibilities:Admissions Management:Oversee the admissions process, ensuring a seamless and positive experience for residents, patients, and families.Respond to inquiries from prospective residents, families, and referral sources, providing detailed information about the facility’s services, care programs, and amenities.Schedule and conduct tours of the facility, explaining care plans, services, and financial options to prospective residents and their families.Evaluate potential residents' eligibility for admission, coordinating with clinical staff to assess their healthcare needs.Coordination and Communication:Serve as the primary point of contact for new residents and their families during the admission process.Collaborate with nursing staff, social workers, and financial departments to ensure that all required documentation is completed, including medical records, insurance verification, and financial forms.Work closely with external referral sources such as hospitals, physicians, and social workers to maintain a steady flow of admissions.Occupancy and Marketing:Develop and implement strategies to maintain optimal occupancy levels, focusing on resident satisfaction and retention.Participate in community outreach, networking events, and marketing activities to promote the facility and attract potential residents.Analyze admission trends, occupancy rates, and referral patterns to improve marketing efforts and identify opportunities for growth.Ensure accurate and up-to-date records of all admissions and maintain a database of prospects and referral sources.Compliance and Documentation:Ensure all admissions documentation complies with local, state, and federal regulations.Maintain accurate records of residents’ admission statuses, discharge plans, and financial eligibility.Prepare for regulatory inspections and audits by ensuring all admission processes meet the required standards.Family Support and Counseling:Provide guidance to residents and families on financial and insurance matters, helping them navigate payment options such as Medicaid, Medicare, and private insurance.Offer emotional support and reassurance to families during the often stressful admission process.Address and resolve concerns or issues that arise during admission, ensuring a smooth transition into the facility.Education: Bachelor’s degree in Healthcare Administration, Business Administration, Social Work, or a related field is preferred.Experience: Minimum of 3-5 years of experience in admissions, marketing, or case management within a healthcare, long-term care, or senior living setting.Skills:Strong interpersonal and communication skills with the ability to build relationships with residents, families, and referral sources.Knowledge of healthcare regulations, insurance options, and financial eligibility for admissions (Medicare, Medicaid, etc.).Ability to handle sensitive and confidential information with professionalism.Excellent organizational and time-management skills, with the ability to multitask in a fast-paced environment.Proficiency in CRM systems, Microsoft Office, and other administrative tools.#LIONSTONE123People-Centered Rewards:Health benefits including Medical, Dental & Vision401k with company matchEarly Pay via Tapcheck!Employee Perks & Discount programPTO + Company Holidays + Floating HolidaysReferral Bonus ProgramMentorship ProgramsInternal/Upskilling Growth OpportunitiesContinued Education Loan Repayment Program powered by Clasp