Admissions Customer Service & Student Staff Coordinator

University of South Carolina; Aiken (SC); On-site; USD 45,000 - 55,000; Full time

Job summary

The University of South Carolina, USC Aiken admissions team, seeks a Customer Service Coordinator to oversee daily service to prospective students and families, guiding them through applications and enrollment. This role also supervises student workers and coordinates recruiting, training, and scheduling activities.

Strong communication, organization, and teamwork are essential. A bachelor’s degree and 1+ year of related experience are required, with a valid driver’s license; higher education

Qualifications

• Bachelor’s degree in a job related field and 1+ years of job related experience.
• Must have a valid driver’s license.
• Some night and weekend work is required.
• Experience supervising students in a large team environment is a plus.
• Preferred: higher education experience.

Responsibilities

• Manages customer service experiences for prospective students, parents, school counselors, and other constituents in the enrollment process.
• Counsels applicants on the admissions process and reviews freshman applications at peak times.
• Recruits, trains, schedules, and manages student staff to support the Admissions Office.
• Supports campus tours and admission events, coordinating with the Campus Visit Coordinator for seamless visits and events.
• Performs other duties to support the team’s mission.

Skills

Customer service

Public speaking

Multitasking

Communication

Professional ethics

Team supervision

Education

Bachelor's degree in related field

Job description

The University of South Carolina, USC Aiken admissions team, seeks a Customer Service Coordinator to oversee daily service to prospective students and families, guiding them through applications and enrollment. This role also supervises student workers and coordinates recruiting, training, and scheduling activities.

Strong communication, organization, and teamwork are essential. A bachelor’s degree and 1+ year of related experience are required, with a valid driver’s license; higher education