Admissions Counselor I - Office of Admissions

University of Texas; El Paso (TX); On-site; USD 37,000 - 49,000; Full time

Job summary

The University of Texas at Austin is seeking an Admissions Counselor I to serve as a primary contact for prospective students, guiding them through the college-selection, admission, and enrollment processes.

The role includes in-person and virtual recruitment activities, travel within the El Paso territory, and collaboration with multiple campus partners to ensure a coherent student experience from initial engagement through enrollment.

Qualifications

• Bachelor's degree required.
• Experience providing customer service and advising or counseling students.
• Experience delivering presentations to varied audiences.
• Strong communication and organizational skills; professional demeanor.
• Ability to manage multiple tasks, priorities, deadlines, and travel commitments in a fast-paced environment.
• Proficiency with Microsoft Office and customer databases/CRMs; valid driver’s license.

Responsibilities

• Advise prospective students, applicants, admitted students, and families throughout the college-selection, admission, and enrollment process.
• Respond to questions via phone, email, virtual engagement, and in-person meetings; provide individualized guidance; connect students and families with university resources.
• Use territory data and priorities to plan, implement, and evaluate recruitment activities.
• Represent the university at high school, community college, and other recruitment programs and events.
• Travel frequently within the assigned territory to support recruitment efforts.
• Maintain timely and accurate records of student interactions and outcomes in Slate.

Skills

Customer service

Counseling

Presentation skills

Microsoft Office

CRM systems

Driving

Education

Bachelor's degree

Tools

Slate

CRM software

Job description

Job Posting Title: Admissions Counselor I - Office of Admissions
Hiring Department: Office of Admissions and Orientation
Position Open To: All Applicants
Weekly Scheduled Hours: 40
FLSA Status: Non-Exempt from FLSA
Earliest Start Date: Oct 01, 2026
Position Duration: Expected to Continue Until Aug 31, 2027
Location: EL PASO, TX

Job Details: General Notes Must be eligible to work in the United States on a full-time basis for any employer. This position is scheduled to end on August 31, 2027, with continuation in successive years possible beyond August 31, 2027 depending on funding, workload, and job performance. Position is located in El Paso.

Purpose

The Admissions Counselor I serves as a primary university contact for prospective students, applicants, admitted students, families, counselors, and community partners within an assigned territory. The position provides timely guidance throughout the college-selection, admission, and enrollment process; represents The University of Texas at Austin through in-person and virtual recruitment activities; and uses data, relationship‑building, and responsive service to advance institutional enrollment goals. The role works with Recruitment supporting Pathways, Partnerships and Pipelines; Orientation; First‑Year Experience; academic units; and other campus partners to provide accurate information, strengthen referrals and handoffs, support student transitions, and create a more coherent experience from initial engagement through enrollment and entry into the university community.

Responsibilities

• Advise prospective students, applicants, admitted students, and families throughout the college‑selection, admission, and enrollment process.
• Respond to questions through phone, email, virtual engagement, and in‑person meetings; provide individualized guidance; and connect students and families with appropriate university resources.
• Use territory data, engagement indicators, institutional priorities, and assessment findings to plan, implement, and evaluate recruitment activities.
• Represent the university at high school, community college, regional, community‑based, and on‑campus recruitment programs and events.
• Support Longhorn Orientation and First‑Year Experience, Pathways, Partnerships and Pipelines programs and events as assigned.
• Travel frequently throughout the assigned territory and other areas as assigned, and operate a personal, rental, or university vehicle as needed.
• Present clear and accurate information about the undergraduate experience, academic opportunities, educational value, admission and enrollment processes, available pathways, orientation, and the transition to the first year.
• Tailor presentations and outreach to the needs of students, families, counselors, and community partners.
• Build and sustain relationships with high schools, school districts, community colleges, alumni, community‑based organizations, businesses, and educational or pathway partners.
• Maintain regular communication, learn partner priorities, identify opportunities for collaboration, and share relevant feedback with the Senior Program Coordinator.
• Promote awareness of available admission pathways and identify students who may benefit from pathway opportunities.
• Support pathway outreach, recruitment, referrals, and transition activities.
• Maintain timely and accurate records of student interactions and outcomes in Slate.
• Review admission applications and meet established productivity, quality, timeliness, and confidentiality expectations.
• Participate in scholarship review and related processes as assigned.
• Perform other related functions as assigned.

Required Qualifications

• Bachelor's degree.
• Experience providing customer service and assisting, advising, or counseling students.
• Experience preparing and delivering presentations to varied audiences.
• Strong interpersonal, organizational, written, and verbal communication skills and a professional demeanor.
• Ability to manage multiple tasks, projects, priorities, deadlines, and travel commitments in a fast‑paced environment.
• Proficiency with Microsoft Office, customer databases, or customer relationship management systems.
• Valid driver's license and ability to meet applicable university driving requirements.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bilingual proficiency in English and Spanish.
• More than two years of customer service, admissions, recruitment, advising, or student‑support experience.
• Experience working with students on a college or university campus as an orientation or peer advisor, resident assistant, student ambassador, or in another student service‑oriented role.
• Experience with The University of Texas at Austin policies, procedures, academic offerings, programs, and student life.
• Experience working for a competitive or highly selective institution and communicating professionally and empathetically with students and families.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre‑employment, post‑accident, reasonable suspicion, random, return‑to‑duty, and follow‑up drug and alcohol testing).

Salary Range

$43,000

Working Conditions

• May work in extreme temperatures
• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Lifting and moving

Required Materials

1. Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor
2. Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University‑Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I‑9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E‑Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E‑Verify is 854197. For more information about E‑Verify, please see the following: E‑Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and may be notified and provided resources for reporting. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Company Culture

Start Here, Change the World At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you're at the forefront of the student experience, conducting world-changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world. Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world.

Comments and Inquiries: Email comments to [e-mail]. For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services. Additional information for applicants can be found on the Human Resources web page: Applying for Employment. For more job information, call the Human Resource Service Center at [phone], or toll‑free at [phone]. UT Austin is a Tobacco‑free Campus