Admissions Counselor I

University of Louisville; Louisville (KY); On-site; USD 40,000 - 50,000; Full time

Job summary

University of Louisville in Louisville, KY is seeking an Admissions Counselor I to recruit and enroll adult learners pursuing a bachelor’s degree. The role builds relationships with prospective adult students and provides personalized guidance through admissions and enrollment, including information sessions and program outreach.

The counselor collaborates with admissions, financial aid, academic programs, and student services to ensure a seamless experience from inquiry to enrollment, travel to

Qualifications

• Bachelor’s degree in a related field or an equivalent combination of education and experience.
• Customer service experience.
• Proficiency with Microsoft Office.
• Experience with CRM.

Responsibilities

• Serve as Admissions Counselor I in recruitment and enrollment of adult learners seeking a bachelor’s degree.
• Provide guidance on admission requirements, enrollment steps, financial aid offers, and cost of attendance.
• Represent the University at college fairs, employer events, and other recruitment activities, including in-person and virtual sessions.
• Review applications and assist with admission decisions for various student categories; communicate with prospective and admitted students.
• Coordinate and participate in on-campus, off-campus, and virtual programs to introduce prospective students to the campus and programs.
• Support Osher Reentry scholarship processes and assist in analyzing transfer work for pre-evaluation.

Skills

Customer service experience

Microsoft Office

Experience with CRM

Strong communication and presentation

Education

Bachelor’s degree in a related field

Job description

Department:

Belknap Campus

Location:

Belknap Campus

Time Type:

Full time

Worker Type:

Regular

Job Req ID:

R109619

Minimum Requirements:

Bachelor’s degree in a related field or an equivalent combination of education and experience. Grade 3 (Hourly)

Position Description:

The Admissions Counselor I supports the efforts of the University of Louisville to recruit and enroll adult students seeking to begin or complete a bachelor’s degree. This position develops relationships with prospective adult students and provides personalized guidance throughout the admissions and enrollment process. The counselor represents the University at college fairs, employer and community events, and other recruitment activities and conducts both in-person and virtual information sessions.

The position serves as a knowledgeable and supportive resource for adult students, helping them understand admission requirements, enrollment processes, financial aid offers, costs of attendance, and available pathways to earning a degree. The counselor reviews applications for admission, communicates regularly with prospective and admitted students, and provides one-on-one assistance to help students navigate barriers and make informed decisions about enrolling at the University of Louisville.

The Admissions Counselor works collaboratively with colleagues across admissions, financial aid, academic programs, and student services to create a seamless experience for adult learners from initial inquiry through enrollment.

_ Will require the ability to meet with external collaborators so may involve local and regional travel. _

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as University’s Project Graduate college advocate, including work with our Adult Returner population. Coordinate degree checks with applicants, advise students on routes to degrees, serve as liaison between students and departments.
• Assist in implementation of strategies targeted at re-enrollment of stop-out students.
• Advise, counsel, and inform prospective students, parents and others seeking information about the University. Serve as counselor on call several times per month.
• Assist with review and admission decisions of application, transfer, readmitted students, and petition students
• Assist with outreach and recruitment efforts to prospective adults and transfer students.
• Coordinate and participate in both off-campus, on-campus and virtual programs designed to introduce prospective students to the campus and other facets of the University.
• Assist with the Osher Reentry scholarship, including maintaining frequent contact with applicants regarding missing materials, deadlines, and other important information.
• Assist prospective students to facilitate and understand a pre-evaluation of transfer work
• Assists in the acceptance of students and the monitoring for the Comeback Cards Program
• Assists Donovan Scholars with admission and enrollment

PREFERRED QUALIFICATIONS

Customer service experience

Microsoft Office

Experience with CRM

Strong communication and presentation skills

COMPETENCIES

Review and interpretation of data

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy.In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans.The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at [e-mail] or by phone [phone].