Admissions Counselor

Western University of Health Sciences; Pomona (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Western University of Health Sciences is seeking an Admissions Counselor to convert applications into enrollment and represent WesternU to prospective students. You will deliver superior customer service and collaborate with the Admissions team, committees, and faculty to support recruitment cycles.

The role requires coordinating interviews, advising applicants on course requirements, and maintaining confidentiality of applicant information while working both independently and as part of a team

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 1–2 years in university admissions or similar recruitment setting.
• Preferred: Bachelor's degree in related field.

Responsibilities

• Provide superior customer service to prospective students by phone, email, and in person.
• Use CRM (Slate) to manage daily workflow and follow up on outstanding items.
• Coordinate interviews and admissions presentations for assigned programs.
• Advise prospective applicants on course acceptability and program requirements.

Skills

Communication

MS Office

Organizational skills

Customer service

Education

High School Diploma or equivalent

1–2 years university admissions experience

Bachelor’s degree preferred

Tools

Slate CRM

Job description

Western University of Health Sciences

As you take your first step onto a Western University of Health Sciences campus, each path, each person, each structure comes with a transformative story. WesternU is more than the practice of medicine. We are defined by character and culture.

At WesternU, you will discover humanism at the heart of every interaction: a warm welcome, a sincere smile, a positive word, a kind deed, a thoughtful gesture. You will see students work together on case studies; a parade of pets in campus parks; student clubs offering opportunities for career growth and community involvement; and faculty, staff and students designing their future and the future of WesternU. We display a collaborative mindset in how we operate, educate, and serve others.

Although, geographically, we are two campuses - as humanists, we are one: to enhance and extend the quality of life in our communities and achieve excellence in everything we do. We attract diverse, professional faculty, staff and students that thrive in an environment of humanistic health care education. Join our team of faculty and staff and make a difference.

Position Details

• Position Title: Admissions Counselor
• Position Control Number: 999662
• Type of Position: Staff
• Position Status: Full-time
• Campus: Western University Campus-Pomona, CA
• Position Location: California
• Department: 4003-Admissions - Pharmacy

Job Summary

Reporting to the Associate/Assistant Director of Admissions, the Admissions Counselor works to convert applications into enrolled students and represents Western University of Health Sciences to prospective students. The successful Admissions Counselor exhibits superior customer service skills and professionalism throughout daily interactions and communications with students including phone calls, emails, and information sessions. Works closely with the Assistant/Associate Director of Admissions and Admission Committees before and during interview days for assigned programs. The Admission Counselor must demonstrate an ability to work independently as well as collaboratively with team members, faculty, students, alumni, administrators, and staff.

Skills

• Skill in written and verbal communication.
• Excellent computer skills in Microsoft Word, Excel, PowerPoint and any other software program required by this position.
• Strong organizational skills and attention to detail.
• Good customer service and interpersonal skills.

Abilities

• Ability to work and concentrate in a busy multi-tasked environment.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, cyclical environment.
• Ability to interact effectively with faculty, students, administration, staff and outside contacts.
• Ability to maintain confidentiality and handle sensitive applicant information with discretion.
• Ability to work independently while contributing to a collaborative team environment.
• Ability to problem-solve and respond professionally to applicant questions and concerns.
• Demonstrate a commitment to working into an organization that values and promotes humanism.

Required Qualifications

• Education: High School Diploma or equivalent.
• Experience: Minimum of one to two years of experience in university admissions and recruitment or a similar recruitment setting.

Preferred Qualifications

• Education: Bachelor’s degree in a related field preferred, or any combination of education and experience that provides the required skills and ability.

Key Responsibilities

• Provide superior customer service and cultivate relationships when interacting with prospective students on the phone, in writing, by email and/or in person to determine their educational needs, concerns and interests while promoting the benefits of higher education. This includes timely and accurate communication at every stage of the funnel, while always avoiding misrepresentation.
• Use Customer Relationship Management (CRM) system to prioritize and manage daily workflow. Make daily phone calls via the Task Portal to follow-up for outstanding items and communicate next steps at each stage of the funnel.
• Add appropriate interactions and future follow‑up dates via the call form.
• Prepare and facilitate virtual and on‑campus interviews, which could include creating interview slots in CRM , preparing name badges and give‑a‑way bags, facilitating interview day activities, and conducting admissions presentations.
• Create one‑on‑one or group advising appointment slots in the Slate CRM. Review submitted documents/questions, or previous application, in preparation for advising appointments.
• Conduct advising sessions for prospective applicants, applicants, re‑applicants, and incoming students. Review course descriptions/syllabi and advise prospective students about course acceptability.
• Work in collaboration and cooperation with leadership and academic divisions to assist with appropriate in‑person and virtual recruitment activities including, but not limited to campus tours, open houses, and info sessions.
• Meet admissions department daily, weekly, and quarterly productivity goals, i.e. phone calls, e‑mails, applications, interviews, etc.
• Provide continuous evaluation of processes and procedures during, and at the end of each cycle with results being used to improve area operations, efficiency, and service to both internal and external customers. Recommend appropriate technological improvements to support enrollment functions.
• Under the direction of the Associate Director of Admissions, support various admissions strategies throughout the cycle to meet enrollment goals.
• Perform other duties as assigned.

Posting Details

Work Schedule

• Typical hours are Monday – Friday, 8:00 AM – 5:00 PM, but may include occasional evenings and/or weekends.

Benefits

We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work‑life harmony is positive and achievable.

We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally,

• Our faculty, staff, and administrators are 100% focused on student success.
• Our University culture creates the context for a nurturing and supportive environment.
• Faculty, staff, and students can expect to make deep, personal relationships within the University community.
• As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences.
• WesternU’s core value of humanism encourages all to bring their whole self in all that they do.
• We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people!

Expected Pay Scale

• Minimum: $21.00 Hourly
• Maximum: $22.04 Hourly

Physical Demands

Do the essential functions of this job require lifting?

Do the essential functions of this job require lifting? Yes

If yes, list maximum weight and duration

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands to operate a PC in the performance of job duties and talk or hear. The employee is regularly required to sit, and reach with hands and arms, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception and the ability to focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.

Duties are normally performed in a typical office setting. The noise level in this setting is typically low to moderate.

Posting Information

• Posting Number: S01807
• Posting Date: 08/03/2026
• Close Date: 08/03/2027
• Open Until Filled: Yes

Conditions of Employment - Background Check

To secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position.

Pay Transparency Act

Pay Transparency Act- Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications.

Equal Opportunity Statement (EEO)

It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions solely based on qualifications, merits, and business needs at the time.

Required Documents

• Resume
• Cover Letter

Optional Documents

• Letter of Recommendation #1
• Letter of Recommendation #2
• Letter of Recommendation #3
• Additional Applicant Document
• Required License/Certification

Supplemental Questions

• * How did you hear about this employment opportunity? Please provide the name of the website, individual, or organization.

  (Open Ended Question)

• * Are you a current employee at Western University of Health Sciences?
  • Yes
  • No

Contact Information

309 E. Second St.
Pomona, CA 91766-1854
[phone]

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