Admissions Counselor

University of Pittsburgh; Pittsburgh (Allegheny County); Hybrid; USD 25,000 - 36,000; Full time

Job summary

University of Pittsburgh is seeking an Admissions Counselor to support the MBA admissions workflow and guide prospective students through the journey to enrollment. You will manage outreach, respond to inquiries, and coordinate events while maintaining strong candidate relations.

The role emphasizes data-driven communication, CRM usage, and collaboration with the BUS-MBA Admissions team to advance yield and conversion towards enrollment.

Qualifications

• Primary liaison to prospective students guiding them through the admissions process.
• Convert leads into applicants and support applicants through enrollment.
• Coordinate outreach for leads, prospects, applicants, and deposited students.
• Maintain candidate interaction records in CRM and update dashboards.

Responsibilities

• Serve as liaison for prospective and current applicants; guide through admissions.
• Assist with daily admissions operations and campus events.
• Foster relationships to promote program enrollment and yield strategies.
• Coach candidates and monitor progress through application channels (email, text, phone).

Skills

Interpersonal skills

Communication skills

Relationship management

Data management

CRM proficiency

Lead coordination

Event coordination

Candidate coaching

Prospect engagement

Portfolio knowledge

Confidentiality

Email automation

Education

Bachelor's Degree

Tools

Salesforce

Tableau

Job description

Job Description - Admissions Counselor (26005210)

Admissions Counselor

All Temps - Pennsylvania-Pittsburgh - ( 26005210 )

Pitt Business is seeking qualified applicants to support the enrollment and admissions operations for the School of Business. This position serves as a primary liaison to prospective students, providing individualized communication to guide them through the admissions process. The Admissions Counselor is responsible for converting prospective student leads into applicants and supporting applicants through their journey to enrollment. Key duties include serving as a primarily liaison for prospective and current applicants, assisting with daily admissions operations, and fostering strong relationships to promote the school's programs. This role requires excellent communication skills, a proactive approach to relationship management, and a commitment to enhancing the prospective student experience.

Preferred Skills and Competencies

• Strong interpersonal and communication skills.
• Ability to build and maintain relationships with diverse stakeholders.
• Detail-oriented with excellent organizational and data management skills.
• Knowledge of graduate business programs and their benefits.
• Proficiency in CRM systems and other communication tools.
• Serve as an outreach coordinator for leads, prospects, applicants, and deposited students.
• Coordinate, recruit and assist with on-campus events, campus visits, and webinars.
• Manages the general email box and provides timely, individualized outreach and follow-up to prospective candidates.
• Coach prospective candidates and monitors their progress through the application process using multiple communication channels such as email, text messages, and phone calls.
• Maintain communication with applicants during the review process to ensure ongoing engagement.
• Support yield and melt-mitigation strategies.
• Support accepted candidates during their transition to enrolled student status.
• Participate in orientation and engagement events as needed.
• Develop and maintain a strong and current understanding of the full portfolio of Graduate MBA and MS programs and credential offerings, including full time, part time, and online options.
• Maintain professionalism and confidentiality in all program related conversations with prospective and current candidates.
• Accurately update and maintain candidate interaction records and activities in the CRM system.
• Use approved communication templates and resources to provide consistent, clear, and accurate information for campaigns.
• Creates and updates the email journeys in Salesforce for admissions recruiting events.
• Manage the application fee waiver process through the CRM.
• Interact with the CRM to get prospect information via dashboards.

Develop and maintain proficiency in our data management systems include CRM, the application system, Tableau dashboards, and others as needed to support recruitment and yield.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Department : BUS-MBA Admissions

Campus : Pittsburgh

Minimum Education Level Required : Bachelor's Degree

Minimum Years of Experience Required : 1

Average number of working hours per week for this assignment : 37.5

Work Schedule : Monday-Friday, 8:30 a.m.- 5:00 p.m.

Is there a potential this assignment will result in a regular Staff position? : Yes

Work Arrangement : Hybrid: Combination of On-Campus and Remote work as determined by the department.

Requested Pay Rate : 22.17

Visa Sponsorship Provided : No

Background Check : For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances : Not Applicable

The University of Pittsburgh is an equal opportunity employer / disability / veteran.