Admissions Coordinator - Patient Experience & Tours

Pine Grove Manor Skilled Nursing; St. Louis (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off (PTO)

Competitive Compensation

Job summary

Pine Grove Manor Skilled Nursing is seeking an Admissions Coordinator to support our Admissions Leader with daily operations and to guide families through the admissions process with care and professionalism.

You will handle admissions inquiries, coordinate facility tours, assist with marketing efforts, and develop census while ensuring a welcoming experience for prospective residents and their families.

Qualifications

• Experience in healthcare services, long-term care, pharmaceuticals, or related fields preferred
• Knowledge of skilled nursing or long-term care admissions strongly desired
• Excellent communication and customer service skills
• Professional appearance and demeanor
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Maintain and update admissions guidelines, criteria, policies, and procedures
• Serve as a primary point of contact for walk-in, phone, and electronic inquiries
• Conduct facility tours for prospective residents, families, and referral sources
• Promote facility programs and services through internal and external marketing efforts
• Complete and manage electronic admissions inquiries, Medicare information, and room rates
• Coordinate with hospitals, nursing staff, and e-discharge systems to obtain clinical information
• Verify financial and insurance eligibility prior to admission
• Screen and evaluate prospective residents for admission appropriateness
• Communicate with Social Services, insurance companies, physicians, and referral partners
• Prepare resident rooms and ensure readiness prior to admission
• Meet with families to complete admissions paperwork accurately and timely
• Participate in morning stand-up meetings and census development initiatives
• Build and maintain strong relationships with referral sources through calls, emails, and visits
• Address and resolve resident and family concerns with empathy and professionalism
• Support private transition day sales and conduct post-admission follow-up calls
• Perform additional duties as assigned

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Professional appearance

Attention to detail

Job description

Pine Grove Manor Skilled Nursing is seeking an Admissions Coordinator to support our Admissions Leader with daily operations and to guide families through the admissions process with care and professionalism.

You will handle admissions inquiries, coordinate facility tours, assist with marketing efforts, and develop census while ensuring a welcoming experience for prospective residents and their families.