Admissions Coordinator & Guest Services

Casa de las Campanas; San Diego (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

An employee appreciation bonus

DailyPay

403 (b) retirement plan with employer

Monthly Employee Engagement Activities

Job summary

Casa de las Campanas in Rancho Bernardo, San Diego, seeks a Guest Services & Admissions Coordinator to coordinate hospitality for guests and residents and assist the Admissions team with new resident admissions. You will help ensure a welcoming, supportive experience for residents, families, and visitors, collaborating with an interdisciplinary team.

The role requires strong communication, customer service, and organizational skills, with attention to privacy and confidentiality.

Qualifications

• High school diploma or GED required; bachelor’s degree in health services or related field preferred
• Minimum one year experience in healthcare, hospitality, or service delivery
• Experience in rehabilitation, skilled nursing, or assisted living preferred
• Strong customer service and communication skills
• Ability to maintain confidentiality and comply with HIPAA, Fair Housing Act, and ADA guidelines

Responsibilities

• Welcomes new residents and families; provides orientation to services and amenities during the first 24–48 hours of admission
• Check-ins with new residents and families during the first 5–7 days
• Assist admissions team with contracts, consent forms, and documentation within 48 hours
• Collect and maintain insurance information and documentation
• Coordinate tours and admissions processes as needed
• Coordinate hospitality services requested by residents and guests
• Respond to guest requests while maintaining privacy, dignity, and confidentiality
• Attend required trainings and meetings
• Perform other duties as assigned

Skills

Customer service

Communication

Interpersonal skills

Confidentiality

Education

High school diploma or GED

Bachelor’s degree in health services or related field

Job description

Experience the future of senior living and care as soon as you step foot into our doors. Casa de las Campanas offers upscale resort-style living in the scenic Rancho Bernardo area. Our dedicated team works every day to improve the lives of seniors in our community. Our campus reflects the love our residents have for Southern California, offering an all-inclusive lifestyle, exceptional hospitality, and a beautiful setting. Our vibrant community enjoys socializing over meals, exploring nearby trails, and taking in breathtaking views. We are currently seeking a talented Guest Services & Admissions Coordinator who is passionate about hospitality and creating positive experiences for residents, guests, and families.

You will enjoy:

• An employee appreciation bonus, which is funded by our residents
• Now offering DailyPay!
• 403 (b) retirement plan with employer match
• An exceptional work environment that is both engaging and fun!
• Monthly Employee Engagement Activities

Who you are:

• High school diploma or GED required, bachelor’s degree in health services or a related field preferred
• Minimum one (1) year experience in healthcare, hospitality, or service delivery
• Experience in rehabilitation, skilled nursing, or assisted living preferred
• Strong customer service and communication skills
• Ability to build strong interpersonal relationships with residents, families, and staff
• Excellent problem-solving and decision-making skills
• Ability to manage multiple tasks while maintaining professionalism and attention to detail
• Ability to maintain confidentiality and comply with HIPAA, Fair Housing Act, and ADA guidelines

Job Summary:

The Guest Services & Admissions Coordinator is responsible for coordinating hospitality services for guests and residents while assisting the Admissions team with new resident admissions. This position plays a key role in ensuring a welcoming, supportive, and positive experience for residents, families, and visitors. The coordinator works closely with interdisciplinary team members to address concerns, improve service quality, and ensure smooth transitions for new residents. The role requires strong communication, customer service, and organizational skills to maintain a high standard of hospitality and service excellence.

Essential Job Duties:

• Welcomes all new residents and family members and provides orientation to services, amenities, and expectations during the first 24–48 hours of admission
• Regularly checks in with new residents and their families during the first 5–7 days to ensure a positive experience
• Communicates resident and family feedback to the interdisciplinary team to help ensure a smooth transition and high-quality service
• Works with the admissions team to ensure completion of admission contracts, consent forms, and required documentation within 48 hours
• Ensures insurance information and documentation are collected and maintained
• Assists the Admissions Director and Community Liaison with tours and admissions processes as needed
• Coordinates hospitality services requested by residents and guests
• Manages difficult or emotional customer situations and resolves issues in a timely and professional manner
• Responds to guest requests while maintaining privacy, dignity, and confidentiality
• Coordinates room changes and resident moves within the community
• Maintains knowledge and proper use of standard precautions and safety procedures
• Supports a person-centered care model that promotes residents’ physical, emotional, and social well-being
• Attends required training sessions and meetings
• Performs other duties as assigned

When you enter a community managed by Life Care Services, you’ll immediately feel the warmth of our Hospitality Promises:

• We greet you warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We anticipate your needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We make you feel important.
• We embrace and value our differences.
• We ask, “Is there anything else I can do for you?”
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.

Rate of Pay: $23.00 - $25.00/hr

*Weekend availability is required*

All Employees must be able to pass background checks (fitness for duty physical, fingerprinting, employment references) as required by a licensed residential care facility. Some of the roles in our community require that we ask about your COVID-19 vaccination status.