Receptionist - Per-Diem

Lake Seminole Square; San Diego (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employee appreciation bonus

DailyPay

403 (b) employer match

Engaging work environment

Job summary

Life Care Services' Casa de las Campanas in Rancho Bernardo is seeking a Receptionist to greet residents and visitors, answer calls, and deliver warm, professional service across the front desk in a busy senior living community. You will monitor emergency panels, provide administrative support, and help coordinate dining reservations.

The ideal candidate has 2+ years of customer service at a concierge or front desk, with PBX experience preferred and strong communication skills for both residents

Qualifications

• Two or more years of customer service work experience at a concierge, front desk or similar position.
• Exceptional communication and interpersonal skills for telephone and in-person contact.

Responsibilities

• Greeting and directing residents and visitors; providing exceptional customer service.
• Answering and directing calls; monitor and respond to questions and needs.
• Maintain lobby and common areas; keep records of visitors.
• Coordinate information between reception and departments; provide admin support.
• Assist with dining reservations and meal tray requests on weekends.

Skills

Customer service

PBX experience

Education

High school diploma

Job description

Pay Rate:

$18.00 - $20.22 per hour

AM Shift (7:00 am - 3:00 pm) | PM Shift (3:00 pm-11:00 pm) | NOC Shift (11:00 pm - 7:00 am)

Who we are:

Experience the future of senior living and care as soon as you step foot into our doors. Casa de las Campanas offers upscale resort-style living in the scenic area of Rancho Bernardo. Our team of dedicated professionals strives to improve the lives of seniors in our community on a daily basis. Our campus and surroundings reflect the love that our residents have for southern California. Our unique combination of an all-inclusive lifestyle, exceptional hospitality, and stunning location is unmatched. Our well-traveled and outdoorsy senior community enjoys socializing over meals, exploring nearby trails, and taking in breathtaking views. We are currently seeking a talented Receptionist. If you want to experience a fresh perspective on senior living, join us today!

You will enjoy:

• An employee appreciation bonus, which is funded by our residents
• Now offering DailyPay!
• 403 (b) retirement plan with employer match
• An exceptional work environment that is both engaging and fun!

Who you are:

• Highschoolgraduate
• Two or more years of customer service work experience at a concierge, front desk or similar position
• One or more years of PBX experience is desirable
• Exceptional communication and interpersonal skills needed for telephone and in-person contact with residents, staff, and visitors

Job Summary:

The Receptionist is responsible for greeting & directing residents and visitors while delivering exceptional customer service assistance. This entails answering calls and fielding them accordingly, monitoring and responding to emergency call panels and situations, addressing resident and visitor questions and needs, performing routine office and administrative support work for staff and residents, and providing an overall welcoming environment for both Sur and Norte lobbies (incumbent may be assigned to more than one location) of the facility. This position requires a working knowledge of the activities performed at each reception desk.

Essential Job Duties:

• Answer and direct phone calls in a polite and friendly manner
• Welcome residents and visitors in a warm and friendly manner, and answer any questions they may have
• Maintain lobby, reception area, and all common areas in a clean and tidy manner at all times
• Monitors annunciator panels for emergencies and fire alarms, responds quickly and appropriately in accordance with facility policies and procedures
• Communicate clearly and professionally through 2-way radio to other departments
• Monitor lobby security
• Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
• Keep detailed and accurate records of visitors through Accushield
• Receive deliveries; log, sort, and distribute incoming mail and packages
• Receive, log, and distribute resident prescriptions
• Take inventory of reception supplies and restock as needed
• Maintains resident census reports
• Coordinate information distribution between the reception desk and departments as appropriate.
• Maintain the general reception filing system
• Provide general administrative support to staff and residents as needed
• Provide lunch and dinner reservations for the dining rooms
• Accepts tray order requests on Saturday and Sunday

When you enter a community managed by Life Care Services, you’ll immediately feel the warmth of our Hospitality Promises:

1. We greet you warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We anticipate your needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We make you feel important.
7. We embrace and value our differences.
8. We ask, “Is there anything else I can do for you?”
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.

All Employees must be able to pass background checks (fitness for duty physical, fingerprinting, employment references) as required by a licensed residential care facility. Some of the roles in our community require that we ask about your COVID-19 vaccination status.

EOE