Admissions Coordinator: Drive Resident Flow & Referrals

Coastal Care Management; Tinton Falls (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Holiday Pay

Paid Time Off

Job summary

Coastal Care Management in New Jersey seeks an Admissions Assistant to support the Administrator in managing resident flow, admissions and marketing for the facility. You will guide referrals, coordinate tours, complete admissions paperwork and ensure smooth transition from inquiry to admission.

The role focuses on maximizing resident satisfaction, census goals and profitability while maintaining compassionate service and collaboration with medical staff, families and referral sources.

Qualifications

• Minimum of three (3) years experience in a healthcare setting.
• Minimum of two (2) years college education in the field of health care administration, business management, and/or marketing or public relations preferred.
• Computer literacy.

Responsibilities

• Respond to inquiries from referrers within one hour whenever possible.
• Meet census goals by coordinating resident flow with the interdisciplinary team.
• Ensure prompt response to phone, fax, and walk-in inquiries.
• Complete tour, application, and sales process with residents, families and referrers.
• Ensure proper completion, signing and distribution of paperwork.
• Prepare residents and families for admission and introduce to nursing staff.
• Communicate admission criteria to referral sources, residents and families.
• Gather and document resident data to aid appropriate placement.
• Maintain knowledge of Windsor Gardens Care Center services and community resources.
• Follow-up on inquiries not yet converted to admissions.
• Coordinate admissions, discharge and transfer meetings with staff.
• Maintain statistics on resident flow and marketing activity and report to corporate.
• Nurture referral relationships and develop referral base.
• Engage with physicians, social workers, and discharge planners to maximize referrals.
• Stay informed on services to assist in efficient use of facility and community settings.
• Provide updates on resident progress to referral sources as appropriate.
• Identify marketing opportunities with referral hospitals and physicians.
• Assist in long-range and short-term marketing plans.
• Coordinate presentations to hospitals, physicians, and referral sources.
• Work with Administrator to ensure resident satisfaction and respond to surveys.
• Adhere to safety, health, fire, and sanitation codes and participate in disaster plans.
• Ensure highest quality of service in a compassionate atmosphere.
• Perform other duties as requested.

Skills

Sales oriented

Communication skills

Customer service

Geriatric care awareness

Team player

Education

Healthcare experience (3+ years)

Postsecondary education in healthcare/marketing (2 years)

Computer literacy

Job description

Coastal Care Management in New Jersey seeks an Admissions Assistant to support the Administrator in managing resident flow, admissions and marketing for the facility. You will guide referrals, coordinate tours, complete admissions paperwork and ensure smooth transition from inquiry to admission.

The role focuses on maximizing resident satisfaction, census goals and profitability while maintaining compassionate service and collaboration with medical staff, families and referral sources.