Admissions Coordinator

Apploi; Warren (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Apploi in Warren, MI is seeking an Admissions Coordinator to support admissions and intake operations, serving as the main contact for prospective residents, families and referral partners. You will help ensure smooth placements from inquiry to admission.

The role collaborates with facility leadership, reviews documentation, and coordinates with related departments to maintain bed availability and accurate records. Strong English, communication, and confidentiality are essential.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• One year of relevant experience in admissions, healthcare administration, customer service, or a related role preferred.

Responsibilities

• Respond to inquiries regarding admissions, potential placements, and resident readmissions.
• Gather information about prospective residents’ care needs and coordinate services for appropriate placement decisions.
• Collect and review clinical and administrative documentation (med lists, labs, histories, diagnoses, notes).
• Communicate admission decisions and arrival dates to referral partners, residents, families, and facility personnel.
• Collaborate with facility leadership when referrals may not meet admission criteria.
• Coordinate with internal departments to maintain bed availability, discharges, transfers, and changes affecting admissions.
• Assist in reviewing and improving admission workflows, documentation, and communication processes.
• Conduct facility tours or coordinate visits with team members.
• Promote resident rights, dignity, privacy, and preferences throughout admissions.
• Maintain accurate records and complete related administrative duties.

Skills

English proficiency

Communication skills

Organization

Interpersonal skills

Confidentiality

Health & employment requirements

Education

High school diploma

Bachelor's degree preferred

1 year of relevant experience preferred

Job description

The Admissions Coordinator supports the facility’s admissions and intake operations, working closely with facility leadership and interdisciplinary team members to facilitate timely, accurate, and appropriate resident placements. This role serves as a key point of contact for prospective residents, families, referral partners, and internal departments, helping ensure a smooth admissions experience from initial inquiry through admission.

Key Responsibilities

• Respond to inquiries regarding admissions, potential placements, and resident readmissions.

• Gather information about prospective residents’ care needs and coordinate available services to support appropriate placement decisions.

• Collect and review required clinical and administrative documentation, including medication lists, laboratory results, medical histories, diagnoses, and current clinical notes.

• Communicate admission decisions and anticipated arrival dates promptly to referral partners, prospective residents, families, and relevant facility personnel.

• Collaborate with designated facility leadership when reviewing referrals that may not meet admission criteria.

• Coordinate with internal departments to maintain accurate information regarding bed availability, anticipated discharges, isolation requirements, hospital transfers, and other changes affecting admissions.

• Assist in reviewing and improving admission workflows, documentation practices, and communication processes.

• Conduct facility tours or coordinate visits with appropriate team members.

• Promote and protect resident rights, dignity, privacy, and individual preferences throughout the admissions process.

• Maintain accurate records and complete related administrative duties as assigned.

Qualifications and Skills

• Ability to read, write, speak, and understand English effectively.

• Strong communication, organization, and interpersonal skills.

• Ability to manage multiple priorities while maintaining accuracy and professionalism.

• Commitment to confidentiality, resident rights, and quality service.

• Ability to meet applicable health and employment requirements.

Education and Experience

• High school diploma or equivalent required.

• Bachelor’s degree in healthcare, human services, business, customer service, or a related field preferred.

• One year of relevant experience in admissions, healthcare administration, customer service, or a related role preferred.

Physical Requirements

The position may require walking, reaching, bending, lifting, sitting for extended periods, grasping, fine motor coordination, pushing, and pulling. The ability to recognize changes in environmental conditions, including odors and temperatures, may also be necessary. Reasonable accommodations may be available in accordance with applicable law.

Benefits and Opportunities

• Medical, dental, and vision insurance.

• Paid time off.

• 401k

The employer is committed to providing equal employment opportunities and maintaining a workplace free from unlawful discrimination. Employment decisions are made in accordance with applicable federal, state, and local laws, including protections related to race, color, national origin, sex, age, disability, and other legally protected characteristics.