Admissions assistant

Sonoma Post Acute in; Sonoma (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Sonoma Post Acute is seeking an Admissions Assistant to help provide a smooth transition for new residents and their families. You will support the Admissions Coordinator and work with interdisciplinary teams to facilitate efficient admissions processes.

You will handle inquiries, schedule admissions, verify information, and assist with documentation while maintaining compliance and confidentiality in a busy, compassionate environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and attention to detail.
• Ability to handle confidential information professionally.

Responsibilities

• Serve as first contact for prospective residents, families, and referral sources.
• Coordinate and schedule admissions, including pre-admission assessments and docs.
• Maintain accurate records per federal/state regulations.
• Assist with insurance verifications and financial eligibility processes.
• Provide facility tours and information to prospective residents and families.
• Collaborate with nursing, social services, and admin staff to ensure a seamless admission.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals and case managers to ensure timely transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Communication

Interpersonal skills

Customer service

Tools

Microsoft Office

EHR systems

Job description

The Admissions Assistant plays a vital role in ensuring a smooth and welcoming transition for new residents and their families. This position supports the Admissions Coordinator and collaborates with interdisciplinary teams to facilitate efficient and empathetic admissions processes.

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Supervisory Requirements

No supervisory requirements.

Qualification

Education and/or Experience

• Prior experience in admissions, healthcare, or long-term care setting strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Physical Demands

• Frequent sitting, standing, and walking
• Occasional lifting up to 25 lbs
• Regular use of computer and phone
• Ability to focus in a busy environment
• Clear communication and attention to detail required

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low to moderate.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.