Admissions Coordinator

Tampico Healthcare Center; Walnut Creek (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Tampico Healthcare Center in Walnut Creek, CA seeks an Admissions Coordinator to manage the facility's referrals and admissions process, coordinating with clinical and administrative teams to streamline patient flow and census goals.

You will focus on community sales, referral management, and post-admission support, ensuring high-quality service, payer satisfaction, and a positive public image for the facility.

Qualifications

• Minimum of three (3) years' experience in a healthcare setting.
• Minimum of two (2) years college education in the field of health care administration, business management, and/or marketing or public relations preferred.
• Ability to adjust work schedule based on facility's business need, specifically incoming admissions.

Responsibilities

• Manage admissions process and referrals to meet census goals.
• Coordinate customer flow into and through the nursing facility with the interdisciplinary team.
• Guide the facility sales program to maximize QMix and ADC.
• Collaborate with administrators and staff to improve admission performance.

Skills

Admissions experience

PCC experience

Education

Two-year college education in healthcare administration, business management, or marketing

Job description

• At least 1 year of Admissions experience in a SNF preferred
• PCC experience
• Saturdays and Sundays: 9:00am-5:00pm

POSITION SUMMARY

Manage the Facility customer flow (referral), admissions process including community sales, referral management, and admission sign-in, through post-admission utilizing the electronic medical record. Meet census goals by working with the facility’s interdisciplinary team to coordinate customer flow into and through the nursing facility. Guide the facility sales program which ensures: strong customer, referrer, and payor satisfaction; appropriate market penetration; positive public image; maximization of facility QMix and Average Daily Census (ADC) goals.

Reports through a dotted line relationship to the Administrator to accomplish targeted QMix and Average Daily Census (ADC) goals. The reporting relationship includes but is not limited to:

• Clarification of admission roles and responsibilities;
• Advice and direction relating to facility admission performance improvement;
• Development of sales, service and relationship management expertise;
• Guidance through monthly meetings to achieve business and personal professional goals;
• Identification of opportunities for improvement to address admission barriers and create improvement plans.

POSITION RELATIONSHIP

Collaborates with all levels of unit nursing personnel and administrative and financial staff, physicians, consultants, and providing education to the facility.

The reporting relationship includes but is not limited to:

• Clarification of admission roles and responsibilities;
• Advice and direction relating to facility admission performance improvement;
• Direction on participation in "Team Sales";
• Development of sales, service and relationship management expertise;
• Guidance through monthly meetings to achieve business and personal professional goals;
• Identification of opportunities for improvement to address admission barriers and create improvement plans.

QUALIFICATIONS

1. PROFESSIONAL

• a. Minimum of three (3) years' experience in a healthcare setting.
• b. Minimum of two (2) years college education in the field of health care administration, business management, and/or marketing or public relations preferred.
• c. Ability to adjust work schedule based on facility's business need, specifically incoming admissions

2. PERSONAL

• a. Must have strong communication skills, both oral and written
• b. Must have knowledge and awareness of the care needs of the elderly and/or chronically ill.
• c. Must have knowledge and ability to teach adult learners.
• d. Must have basic computer skills.
• e. Must be able to organize, analyze, investigate and implement principles of infection control committee.