Admissions Counselor

Harboroaks; Madison (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Industry-leading bonus opportunity

Medical, dental, and vision insurance

401(k) with company match

Generous paid time off

Job summary

Harboroaks is seeking an Admission Counselor to support evening admissions and clinical intake assessments. You will facilitate utilization review processes to ensure appropriate care levels and patient benefits alignment.

The role emphasizes developing therapeutic relationships, coordinating admissions, and communicating with payors and families to ensure smooth transitions. A healthcare background and relevant licenses are valued.

Qualifications

• Bachelor’s degree in a social services field required.
• Master's degree in social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission; communicate eligibility to business office and patient/family.
• Collaborate with facility medical and psychiatric personnel for appropriate referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to internal representatives promptly.
• Ensure all clinical information from referral sources or patients is received prior to admission.
• Schedule and complete pre-admission assessments; consult with admitting physician and communicate disposition recommendations to patient/family.
• Prepare and maintain medical record documentation for payor authorization.
• Complete initial pre-authorization for treatment and admission within payor guidelines.
• Admit patient to registration and accounting system; complete forms with patient.
• Demonstrate empathy and professionalism; address complaints and prioritize patient safety.
• Coordinate care for patients not admitted and arrange follow-up care and referrals.
• Demonstrate urgency regarding patient safety and provide excellent customer service.
• Conduct safety checks and supervise per 15-minute intervals or as required.

Education

Bachelor’s degree in social services

Master's degree in social services or RN preferred

Job description

Overview

Admission Counselor

Evenings: 2p-1030p or 3p-130pm

Full time

Shift differential

Why Join

• Competitive compensation with industry leading annual performance-based bonus opportunity
• Comprehensive benefits including medical, dental, and vision insurance
• 401(k) with company match to support your financial future
• Generous paid time off for vacation, sick days, and holidays
• Professional development & leadership training to sharpen your skills

PURPOSE STATEMENT:

Clinical professional is responsible for facilitating admissions, clinical intake assessments, and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resource utilization.

Responsibilities

ESSENTIAL FUNCTIONS:

• Respond to inquiries about the facility within facility policy timeframes.

• Ability to develop therapeutic relationships with patients and families.

• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.

• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.

• Coordinate admission and transfer from referral sources and between levels of care within the facility.

• Maintain knowledge of milieu management.

• Communicate projected admissions to designated internal representatives promptly.

• Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.

• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.

• Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.

• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.

• Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient.

• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.

• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.

• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree in a social services field required (if state allows).

• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.

• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

• First aid may be preferred based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.