Admissions Assistant

Charleston-Post-Acute; Las Vegas (NV); On-site; USD 40,000 - 52,000; Full time

Job summary

Charleston-Post-Acute is seeking an Admissions Assistant to facilitate smooth admissions for new residents. You will coordinate pre-admission assessments, maintain records, and assist with insurance verifications, ensuring compliant and efficient processes.

The role involves tours for families, collaboration with nursing and social services, and participation in outreach efforts as needed, while handling sensitive information with confidentiality.

Qualifications

• Excellent communication, interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Knowledge of Medicare, Medicaid and insurance verification processes.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate records in accordance with regulations and assist with insurance verifications.
• Provide tours and information to prospective residents and families; support admissions flow with staff.

Skills

Communication skills

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Tools

Microsoft Office

EHR systems

Job description

General PurposeThe Admissions Assistant plays a vital role in ensuring a smooth and welcoming transition for new residents and their families. This position supports the Admissions Coordinator and collaborates with interdisciplinary teams to facilitate efficient and empathetic admissions processes.Essential DutiesServe as the first point of contact for prospective residents, families, hospitals, and referral sources.Coordinate and schedule resident admissions, including pre-admission assessments and documentation.Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.Assist with insurance verifications, authorizations, and financial eligibility processes.Provide facility tours and information to prospective residents and their families.Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.Prepare and distribute admission packets and required documentation.Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.Support marketing and outreach efforts as needed.Supervisory RequirementsNo supervisory requirements.QualificationEducation and/or ExperiencePrior experience in admissions, healthcare, or long-term care setting strongly preferred.Knowledge of Medicare, Medicaid, and insurance verification processes.Excellent communication, interpersonal, and customer service skills.Strong organizational skills and attention to detail.Proficiency in Microsoft Office and electronic health record (EHR) systems.Ability to handle sensitive information with confidentiality and professionalism.Physical DemandsFrequent sitting, standing, and walkingOccasional lifting up to 25 lbsRegular use of computer and phoneAbility to focus in a busy environmentClear communication and attention to detail requiredWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually low to moderate.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.