Admissions Coordinator

Hospice of the West; Phoenix (AZ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Comprehensive Health, Dental, & Vision

Career Path Program for internal grow

15 days PTO & 10 Holidays

Tuition Reimbursement & Certification

Wellness & Discount Programs

Cell Phone, Mileage, Gym Reimbursement

Company matching 401(k)

Job summary

Hospice of the West in Phoenix, AZ is seeking a Hospice Admissions Coordinator to guide patients and families through the transition to hospice care. You will connect Intake, clinical teams, Community Liaisons, and branch leadership to coordinate timely admissions and maintain clear communication.

The role requires strong organization, proactive follow-up, and a compassionate approach. Schedule is Monday–Friday, 8 am–5 pm, with a comprehensive benefits package and opportunities for internal

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1–3 years in healthcare admissions, intake, scheduling, or related roles.
• Hospice, home health, or post-acute care experience preferred.
• Familiarity with medical terminology, payer verification, and referrals workflows preferred.
• Strong organizational and communication skills; HIPAA knowledge.

Responsibilities

• Coordinate and track referrals from intake through admission or final disposition.
• Schedule evaluations and admissions with intake and clinical leadership.
• Confirm admission readiness and coordinate required documentation.
• Serve as a communication link among patients, families, clinical teams, and leadership.
• Maintain referral records and communicate admission outcomes.
• Identify opportunities to improve referral coordination and workflows.
• Participate in team meetings, training, and quality initiatives.

Skills

Organizational skills

Time management

Communication skills

Problem-solving

Patient-focused care

Education

High school diploma or equivalent

Associate degree in healthcare administration or related field

Tools

EMR software

Microsoft Office

Job description

Overview

Are you an organized, compassionate professional who thrives in a fast-paced healthcare environment? As a Hospice Admissions Coordinator with Hospice of the West, you’ll play an important role in helping patients and families navigate the transition to hospice care. You’ll serve as a key connection between Intake, clinical teams, Community Liaisons, and branch leadership to coordinate timely admissions, keep referrals moving forward, and ensure clear communication every step of the way. Your attention to detail, proactive follow-up, and commitment to exceptional service will help create a smoother, more supportive experience for patients and their loved ones.

Schedule: Monday - Friday, 8 am - 5 pm

Who we are:

At Hospice of the West, we take immense pride in being a mission-driven, patient-centered leader in end-of-life care. Guided by our vision to be the most trusted partner in hospice care, we surround our patients and their loved ones with unwavering support, comfort, and compassion. At Hospice of the West, we look for dedicated professionals who share our belief that true hospice care extends beyond medical needs—it’s about bringing dignity, peace, and human connection to every life we touch.

We offer a supportive, growth-oriented environment along with a comprehensive benefits package that includes:

• Comprehensive Health, Dental, & Vision Insurance
• Career Path Program that supports internal growth, advancement, and increased pay
• A generous time-off package with 15 days of PTO & 10 Holidays to rest and recharge
• Tuition Reimbursement & Certification Assistance to support your professional growth
• Wellness & Discount Programs to help you lead a healthy and balanced life
• Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience
• Company matching 401(k) to secure your future

Responsibilities

• Coordinate and track referrals from Intake handoff through completed admission or final disposition, ensuring clear ownership, timely follow-up, and resolution of outstanding barriers.
• Schedule evaluations and admissions in collaboration with Intake, clinical leadership, and admissions clinicians, considering patient needs, urgency, and clinician availability.
• Confirm admission readiness, coordinate required documentation and approved logistical arrangements, and escalated scheduling, staffing, or other barriers as needed.
• Serve as a key communication link among patients, families, clinical teams, Community Liaisons, referral sources, and branch leadership to keep everyone informed of progress and next steps.
• Maintain accurate referral records, communicate admission outcomes, and ensure thorough handoffs to support continuity of care, including evening, weekend, and holiday coverage.
• Identify opportunities to improve referral coordination and admission workflows while following company policies, HIPAA requirements, and established procedures.
• Participate in team meetings, training, quality initiatives, and other activities that support efficient operations and a positive patient and family experience.

Qualifications

• High school diploma or equivalent required; associate degree in healthcare administration, business administration, or a related field preferred.
• One to three years of experience in healthcare admissions, intake, scheduling, referral coordination, medical office operations, or a related healthcare setting required.
• Hospice, home health, hospital discharge planning, or other post-acute care experience preferred.
• Familiarity with medical terminology, hospice services, payer verification, authorizations, and referral-to-admission workflows preferred.
• Strong organizational, time management, and problem-solving skills, with the ability to manage competing priorities and follow through independently.
• Excellent interpersonal, written, and verbal communication skills, with the ability to interact professionally and compassionately with patients, families, and healthcare teams.
• Proficiency with electronic medical records, Microsoft Office, email, and other office technology.
• Knowledge of HIPAA and patient confidentiality requirements, with sound judgment and the ability to handle sensitive information appropriately.
• Ability to work the assigned branch schedule, including flexibility to support coverage needs.
• Must have a valid driver's license, an insured automobile that meets applicable requirements, and a vehicle in good working order.

$25.00 - $27.00 per hour (Average Pay Range). The pay range listed represents a general guideline for the role and is not a guarantee of the final offer. Compensation will be determined based on the selected candidate’s relevant experience and the specific responsibilities of the position. Final compensation rate will be discussed and confirmed at the conclusion of the interview process.