Admissions Coordinator

Crossroads Inc; Phoenix (AZ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) with matching up to 4%

Company-paid premiums for Medical,+D,

Supplemental Life Insurance

Short-term disability

Paid time off

Tuition Reimbursement

Job summary

Crossroads Inc in Phoenix is seeking an Admissions Coordinator to manage daily intake of new clients and communicate with a wide range of internal and external customers. This is a full-time role located in Arizona.

Responsibilities include screening for placement, guiding the intake process and documenting treatment plans, plus building relationships with referring agencies and providing program information. Travel between sites may be required; a valid AZ Driver’s License is preferred.

Qualifications

• High School Diploma or GED required.
• 1+ year’s related experience, and/or training or equivalent combination of education and experience.

Responsibilities

• Screen and evaluate potential residents for placement and location.
• Assist residents with intake process, including required documentation and treatment plans.
• Develop compliant and accurate treatment plans.
• Create and maintain strong relationships with referring agencies and the community.
• Provide program information by phone, in person, and via email.
• Perform data entry and reporting.

Skills

Program guidelines knowledge

12-step programs knowledge

Microsoft Office Suite

EMR systems knowledge

Organizational and data entry skills

Verbal and written communication

Independent and team work

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Electronic Medical Records (EMR)

Job description

Job Title: Admissions Coordinator FLSA: Non-Exempt

Reports To: Admissions Manager Status: Full-time

Last Update: 8/20/2024

Company Summary: Crossroads is an Arizona Department of Health Services licensed substance abuse treatment provider with proven expertise in serving men, women and Veterans with Substance Use Disorder through the provision of high quality, successful, and affordable residential and outpatient recovery programs.

Due to federal contracts the following items are prohibited: Medical/Recreational marijuana, current parole or probation.

Job Summary: The Admissions Coordinator supports the Admissions Department by managing the daily intake of new clients and effectively communicates with a wide variety of internal and external customers.

Supervisory Responsibilities:

• None

Essential Functions:

• Work with Management and other staff to accurately screens and evaluates based on needs for potential residents for appropriate placement and location.
• Working alongside residents in completing the intake process, which includes program options, required documentation, and develops compliant and accurate treatment plans.
• Create and maintain strong, positive, and trusting relationships with referring agencies and the surrounding community.
• Provide accurate program and service information by phone, in person, and via e-mail, as needed.
• May be requested to assist the Community Relations Liaison.
• Data entry and reporting.
• Perform other duties, as required.

Qualifications:

• Must meet Arizona Department of Health Services personnel member requirements of: at least 21 years old; or licensed or certified under A.R.S. Title 32 and providing services within the personnel member's scope of practice.
• Current CPR/First Aid/Narcan training.
• Current and annual negative TB Test.
• Current and valid Fingerprint Clearance Card.
• Clean Motor Vehicle Record (MVR) check performed annually and upon hire, preferred.
• Successfully pass a background check and an Arizona Department of Health Services Adult Protective Services check.

Knowledge, Skills and Abilities:

• Working knowledge of program guidelines and requirements.
• Working knowledge of 12-step programs.
• Must be proficient in Microsoft Office Suite and have a working knowledge of Electronic Medical Records systems (EMR).
• Demonstrated strong organizational and data entry skills.
• Ability to communicate effectively at multiple levels, both verbal and written.
• Ability to work independently and as a member of a team.

Education & Experience:

• High School Diploma or GED required.
• 1+ year’s related experience, and/or training or equivalent combination of education and experience.

Work Environment:

• Fast paced behavioral health residential setting.
• Primarily indoors, however, some outdoor work may be requested.

Physical Demands:

• While performing job duties, the employee is regularly required to sit and speak or hear. The employee is occasionally required to stand, walk, use hands to handle or feel, reach hands and arms, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds and seldom lift and/or move >100 pounds. Specific vision abilities required by this job include color vision, depth perception, and ability to adjust focus.

Shift Requirements:

• Days, weekends, and holidays.

Travel:

• Valid AZ Driver’s License.
• May include travel between sites and other locations.
• Local and state wide travel when requested or required.

EEO:

• Crossroads is committed to providing a workplace free from harassment and discrimination. We believe all applicants and employees should be treated equally without regard to an individual’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.

ADA Acknowledgement:

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Benefits:

401(k) with matching of up to 4%

Company paid premiums for the full-time employee for Medical, Dental, Vision and Life Insurance

Supplemental Life Insurance and short-term disability

Paid time off

Tuition Reimbursement

If you require alternative methods of application or screening, you must approach the employer directly to request this.

This posting will remain open until filled and for a minimum of 7 days.