Admissions Coordinator

Flathead-Valley-Community-College; Kalispell (MT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health and dental benefits

Vision benefits

Vacation days and holidays

Sick days

Job summary

Flathead Valley Community College (FVCC) in Kalispell, MT seeks an Admissions Coordinator to oversee daily admissions operations and student services communications. You will guide applicants through registration, coordinate MUS One Application enrollment leadership, and supervise Admissions staff across campuses.

The role requires the ability to manage confidential records, collaborate with campus teams, and uphold FERPA and state regulations while enhancing service quality for students and

Qualifications

• Bachelor degree in related field and one year of professional and supervisory experience, OR Associate degree in related field and three years of professional and supervisory experience, OR combination of five years of higher education and professional and supervisory experience

Responsibilities

• Advises students with the application and registration process.
• Provides information and resources related to all student services.
• Mentors and supervises Admissions Associate; motivates staff to deliver excellent customer service.
• Manages admissions processes and communications; oversees applications and MUS One Application enrollment leadership.
• Coordinates with Libby County Campus for admissions; trains and oversees admissions on LCC campus.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Conflict resolution

Technology literacy

Team collaboration

Education

Bachelor degree in related field

Associate degree in related field

Five years higher education + supervisory experience

Job description

DEPARTMENT:Student ServicesEMPLOYMENT TYPE:Professional 6. $20.00 - $23.00 per hour based on education and experience. Full-time, 12-mos., benefit eligible.Unlock Exceptional Benefits at FVCC (Worth ~$25K)! You'll receive generous employer contributions towards your Health/Vision & Dental, up to 15 vacation days, 12 sick days, and 12 holidays. Plus, build your future with the Montana Public Employee's Retirement System and a 403(b) match up to 7%. And that's not all - invest in your continued education when you explore Tuition Waiver benefits for you and your dependents!FLSA:Non-ExemptCLOSING DATE:Open Until FilledSUMMARYFlathead Valley Community College is an outstanding public community college located on a beautiful campus in Kalispell, Montana with panoramic views of the northern Rocky Mountains and Glacier National Park. Our vision is to improve lives through learning, and the trustees, faculty and staff are dedicated to values that foster and preserve the spirit of our college and promote and support the well-being and economic development of the communities we serve. The Admissions Coordinator oversees the daily operations of the Admissions office and Admissions processes and helps our diverse customers navigate systems within student services and the College.ESSENTIAL FUNCTIONSAdvises students with the application and registration process; provides information and resources related to all student services; collaboratively troubleshoots and problem solves issues with studentsProvides leadership, mentors and supervises Admissions Associate; motivates and empowers staff to create environments that promote innovation; sets standards for excellent customer service; assures quality customer services and accurate information dissemination by staff and student staffResponsible for the day-to-day management of admissions processes and communications; processes online and paper applications; oversees the MUS One Application and represents the College on the OCHE MUS One Application Enrollment Leadership; oversees international student admissions processCoordinates with Libby County Campus personnel on admissions processes; responsible for training and overseeing all admissions processes on LCC campusPerforms all functions in accordance with accreditation standards and state and federal privacy regulations, particularly the Family Education Rights and Privacy Act (FERPA), and stays informed of current state and federal regulations regarding student admissions recordsProvides excellent customer service, referrals and resolutions to students, employees and publicSupports functions of the Registrar including but not limited to course registration, transcript requests, enrollment verification and other Registration office dutiesCounsels students on residency requirements; oversees residency changes process and Residency CommitteeOversees and regularly reviews admissions communications to students including information on placement exams and academic advising, admissions letters and emailsLeads the admissions processes in FVCC’s current and future Student Information System, website, and technologies. Performs accurate data input into information system; maintains confidential files and reports; updates information according to policy and regulations.May supervise student staff; maintain student staff manual and training proceduresWorks closely and cooperatively with campus departments, faculty and related agencies on programmatic, financial, and compliance matterResearches, analyzes and resolves issues that arise in student services and addresses them proactivelyEstablishes and initiates effective and timely communications to assure sharing of informationRemains current in practices, trends and research related to areas of assignmentAttends related trainings, workshops, and professional developmentCross trains to perform other departmental and team functions; backfills for staff as neededActively participates in the development of a climate that promotes and supports innovation and efforts to continuously improve services to students, faculty, and the CollegeCreates and maintains a collaborative and collegial environment with colleagues and maintains effective working relationshipsMaintains professional ethics and confidentiality of students in accordance with applicable laws and policiesAdvances the mission of FVCC by serving on or convening committees and contributing in the community in college-related activitiesPerforms other duties as assignedReports to Dean of Student SuccessMINIMUM QUALIFICATIONSBachelor degree in related field AND one year of professional and supervisory experience, ORAssociate degree in related field AND three years of professional and supervisory experience, ORA combination of five years of higher education and professional and supervisory experiencePREFERRED QUALIFICATIONSExperience working in a higher education settingExperience working with database/information systemsKNOWLEDGE, SKILLS, AND ABILITIESAbility to provide quality customer service and collaboration by creating a welcoming and supportive environmentAbility to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational cultureStrong skills in problem solving and conflict resolutionAbility to be flexible, adaptable and multi-task in a setting that is fast-paced and ever-changingAbility to act with diplomacy, tact and respect for customers in all situationsWorking knowledge, skill, and ability to stay abreast with computer applications, technology and office proceduresAbility to work independentlyAbility to work within policies and procedures of FVCCAbility and willingness to serve as an ambassador for the College by interacting appropriately with the college community and communityAbility to maintain effective and positive professional relationshipsAbility to follow and issue directionsDemonstrated communication, technology, presentation, customer service and interpersonal skillsAbility to work effectively with people from a variety of culturally diverse backgroundsAbility to intermittently work non-traditional schedules including evenings, weekends, etc.Ability to maintain regular and acceptable attendance levelsAbility to maintain a high degree of confidentialityAbility to successfully pass a criminal background checkAbility to respond in the event of an emergencyThis is a Medium Duty job, according to the Selected Characteristics of Occupations Defined in the Revised Dictionary of Occupational Titles, U.S. Department of Labor and Industry. Medium Duty involves exertion of 20-50 pounds of force occasionally, and/or 10-25 pounds frequently, and/or up to 10 pounds continuously to move objectsAPPLICATION PROCEDURE:In order to be considered for this position, applicants must apply online at https://www.fvcc.edu/about/careers-at-fvcc; paper submission of applications or resume materials are not accepted for open positions. FVCC does not retain application materials for future consideration. Additionally, applicants are required to submit the following documents by uploading them to the online application:Letter of application indicating how you meet the minimum qualifications and detail your work experience as it relates to the position's Knowledge, Skills and Abilities; ANDA current, comprehensive resume or curriculum vitae; ANDUnofficial transcripts for all degrees held and Professional Certifications, when applicable. As a condition of employment, the successful candidate will submit official transcripts for all degrees held and applicable certifications to FVCC HR upon hire. Only transcripts from accredited institutions will be accepted; ANDThree professional references, with complete contact information, must be provided on the application form. Professional references must be individuals most familiar with applicant's work experience, skills, and work behaviors and supervisory experience. Do not list family and friends for professional references.EMPLOYMENT VERIFICATIONS, REFERENCE CHECKS AND CRIMINAL BACKGROUND CHECKS: Prior to any offers of employment, FVCC conducts thorough employment verifications and reference checks and may contact organizations and individuals not listed on an applicant's application or resume. Additionally, FVCC conducts post-offer criminal background checks.EQUAL EMPLOYMENT OPPORTUNITY: FVCC is an equal opportunity employer. It is FVCC's policy that all individuals are entitled to equal employment opportunities regardless of race, color, religion, creed, political ideas, sex, gender identity, sexual orientation, age, marital status, veteran’s status, service in the uniformed services as defined by state and federal law, physical or mental disability, national origin or ancestry except as authorized by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs, as required by federal and state laws.FVCC BOARD POLICY: The FVCC Board Policy Manual is available to review at https://www.fvcc.edu/about/board-administration/board-of-trustees/board-policiesREASONABLE ACCOMMODATIONS FOR PERSONS WITH DISABILITIES: FVCC provides reasonable accommodations upon request to qualified individuals with disabilities during all phases of employment including the application and selection process. No applicant will be penalized as a result of such a request.VETERANS' PREFERENCE ACT: Preference applies in hiring and provides a uniform method by which special consideration is given to qualified Veterans. Veterans’ Preference laws do not, however, guarantee Veterans a job, nor do they give Veterans’ preference in internal actions such as promotion, transfer, reassignment, and reinstatement. Applying for a preference is voluntary and that all information related to a preference is confidential and used only during the hiring process; the information will be maintained in a separate confidential file. To claim Veterans' Preference, you must complete the Veterans' Preference Form (form is available at https://www.opm.gov/forms/pdf_fill/SF15.pdf) and email it along with document(s) that verify your eligibility for employment preference to [e-mail]. Claims for Veterans' preference must be received by Human Resources prior to position closing date.WINDFALL ELIMINATION PROVISION: Based on the Windfall Elimination Provision, FVCC employment may not be covered by Social Security. To learn more about the Windfall Elimination Provision click https://www.ssa.gov/pubs/EN-05-10045.pdf.APPLICATION PROCEDURE:In order to be considered for this position, applicants must apply online at https://www.fvcc.edu/about/careers-at-fvcc; paper submission of applications or resume materials are not accepted for open positions. FVCC does not retain application materials for future consideration. Additionally, applicants are required to submit the following documents by uploading them to the online application:Letter of application indicating how you meet the minimum qualifications and detail your work experience as it relates to the position's Knowledge, Skills and Abilities; andA current, comprehensive resume or curriculum vitae; and,Unofficial transcripts for all degrees held AND/OR Professional Certifications (if more than one transcript or certification, combine and upload as one document). As a condition of employment, the successful candidate will submit official transcripts for all d degrees held and applicable certifications to FVCC HR prior hire. Only transcripts from accredited institutions will be accepted.), andThree professional references, with complete contact information, must be provided on the application form. Professional references must be individuals most familiar with applicant's work experience, skills, and work behaviors and supervisory experience. Do not list family and friends for professional references.EMPLOYMENT VERIFICATIONS, REFERENCE CHECKS AND CRIMINAL BACKGROUND CHECKS: Prior to any offers of employment, FVCC conducts thorough employment verifications and reference checks and may contact organizations and individuals not listed on an applicant's application or resume. Additionally, FVCC conducts post-offer criminal background checks.EQUAL EMPLOYMENT OPPORTUNITY: FVCC is an equal opportunity employer. It is FVCC's policy that all individuals are entitled to equal employment opportunities regardless of race, color, religion, creed, political ideas, sex, gender identity, sexual orientation, age, marital status, veteran’s status, service in the uniformed services as defined by state and federal law, physical or mental disability, national origin or ancestry except as authorized by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs, as required by federal and state laws.FVCC BOARD POLICY: The FVCC Board Policy Manual is available to review at https://www.fvcc.edu/about/board-administration/board-of-trustees/board-policiesREASONABLE ACCOMMODATIONS FOR PERSONS WITH DISABILITIES: FVCC provides reasonable accommodations upon request to qualified individuals with disabilities during all phases of employment including the application and selection process. No applicant will be penalized as a result of such a request.VETERANS' PREFERENCE ACT: Preference applies in hiring and provides a uniform method by which special consideration is given to qualified Veterans. Veterans’ Preference laws do not, however, guarantee Veterans a job, nor do they give Veterans’ preference in internal actions such as promotion, transfer, reassignment, and reinstatement. Applying for a preference is voluntary and that all information related to a preference is confidential and used only during the hiring process; the information will be maintained in a separate confidential file. To claim Veterans' Preference, you must complete the Veterans' Preference Form (form is available at https://www.opm.gov/forms/pdf_fill/SF15.pdf) and email it along with document(s) that verify your eligibility for employment preference to [e-mail]. Claims for Veterans' preference must be received by Human Resources prior to position closing date.WINDFALL ELIMINATION PROVISION: Based on the Windfall Elimination Provision, FVCC employment may not be covered by Social Security. To learn more about the Windfall Elimination Provision click https://www.ssa.gov/pubs/EN-05-10045.pdf.