Admissions Coordinator

Colonial Group; Irvine (CA); Presencial; USD 25 000 - 40 000; Tempo integral

Resumo da oferta

Colonial Group in Irvine, CA is seeking an Admission Coordinator I to professionally respond to inquiries and guide qualified candidates toward care with timely referrals.

The role requires following admission checklists, gathering insurance and medical data, inputting records into the CRM/EHR, and coordinating with the business office to finalize agreements, while maintaining clear family communication. On-site hours are Mon-Fri 1:30pm-10pm.

Qualificações

• High School Diploma or equivalent required.
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) required.
• Experience with CRM systems and medical admissions workflows preferred.

Responsabilidades

• Follow the admission checklist to ensure all steps are completed.
• Input caller information into CRM and gather referral data.
• Verify insurance information and initiate the verification process.
• Educate families on levels of care and medical necessity.
• Coordinate with business office to complete Single Case Agreements (SCA) when needed.
• Generate EHR records and ensure accurate notes in CRM and EHR.

Conhecimentos

Communication

Customer service

Formação académica

High School Diploma or equivalent

Ferramentas

CRM software

Descrição da oferta de emprego

Position Summary:

Admission Coordinator I respond to all inquiries related to treatment at Discovery in a professional manner in an effort to achieve a commitment to care from all qualified inquiries and providing appropriate referrals for those who are not.

Essential Job Functions:

• Follow the checklist to ensure all steps to an admission have been properly taken
• Keep referral information up to date and in an accessible location.
• Effectively discern if a caller meets initial criteria (within 2-3 minutes)
• Efficiently refer caller out to network partners if and when they fail to qualify
• Speak passionately about the program while controlling the flow and direction of the call
• Ability to efficiently gather pertinent information in initial call while inputting in CRM
• Obtain referral and treatment team information
• Gather all insurance info and promptly initiate verification process
• Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization
• Keep family engaged in communication and informed of next steps
• Conduct pre-admission screenings
• Gather medical data/records
• Gather clinical data and treatment team information
• Identify clinical or medical red flags and alert appropriate personnel
• Obtain appropriate approvals when indicated (medical, clinical, etc.)
• Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans
• Proper coordination with business office and management personnel to complete SCA
• Communication with house regarding admissions and receive mutually agreeable admission time
• Confirmation call and email sent to family that covers admit time, house, location, insurance, necessary funds and next point of contact
• Generate EHR record for incoming client
• Admission paperwork complete and in compliance
• Accurate and timely notations in CRM and EHR and all supporting data uploaded

Knowledge, Education, Experience:

• High School Diploma or equivalent
• Office etiquette
• Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint)

Employment Status: Full-Time

Schedule: Monday-Friday 1:30pm-10pm

Work Location: On-Site

Compensation: Pay Range: $18-29/hr.